Butler's Appliance Service

Appliance Repair
Toronto ON M4L 3B4
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HomeStars
Appliance Repair
Butler's Appliance Service
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22%

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Reviews by rating (past 12 months)

Reviews for Butler's Appliance Service

Average customer rating:
3.9 10 (20 reviews)

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Maureen in Upper Beaches
Maureen in Upper Beaches
1 review Toronto, ON

First Review

5/10

dishwasher repair

I paid $290. in January to have a 13 month old dishwasher repaired. The pump and motor were replaced. the repairmen were very courteous.Less than two months later the dishwasher is again broken. Although the replaced parts are covered, the labour is not.I find this very frustrating that labour is not covered. It seems there is no point in repairing an appliance as there is no guarantees that the appliance will continue to work. In retrospect, I should not have taken the advice to repair the appliance. I am now faced with either sinking more money into repairs with no guarantee of success, or swallowing the $290. and buying a new dishwasher. Needless to say I am very frustrated.

Approximate cost of services:
$290.00
What could this company do to improve their services?
Offer a longer guarantee on parts and service. $290. could have gone a long way towards the price of a new dishwasher.
Any advice to offer fellow homeowners facing a similar project?
Find out the clearly beforehand the guarantee on any service as well as parts. Inquire what the costs include.Financially I would have been better not to have had the dishwasher repaired. It is very sad that labour and repairs are so costly that it is cheaper to replace rather than to try to fix a one year old appliance.
1 of 1 people found this review helpful.
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Company Response

I unfortunately do not recall this from 4 years ago as we just signed on with Homestars. We offer warranty on all repairs which is 30 days on labour and manufacteur warranty on parts (typically 90 days or 1 year depending on manufacteur). We totally agree that in a few cases it's cheaper to buy new then to fix! It's a shame to see how much ends up in our land fills!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Butler's Appliance Service

Convenient On-Site Appliance/ Power Tool Repairs & In-Home Major Appliance Repairs Proudly serving Toronto and the surrounding areas for 85 years! Butler’s Appliance Service Inc. is a family owned and operated authorized repair/ parts depot and warranty center for most major manufacturers of household appliances and power tools; including DeWalt, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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