Butler Plumbing Heating & Gasfitting Ltd

We had a sump pump failure emergency that I noticed late last night when I saw water coming through a crack in the basement floor and checked the sump pump barrel, which was full to the brim, and the pump was not operating. First thing in the morning I called serval companies specializing in this sort of thing. While all were prompt in returning my call, only Butler was able to arrive in a timely fashion. Bryce quickly identified the problem and replaced the sump pump within the half hour, getting the pump working to extract the water that had accumulated. He then proceeded to explain the operation of the system to me and what to watch for in the future. He also recommended a vacuum company that would reliably vacuum the water out of the carpet of our finished basement, to prevent further problems related to water damage. The price was right in line with what I was expecting for parts and labour, but more importantly, the timeliness and and professionalism is what impressed me most. They were a life-safer, with up to 30 more mm of rain in the forecast for today and overnight!

Very impressed - Bryce did a very thorough job - he was very tidy, efficient, pleasant and willing to answer any questions I had for him. I will definitely use them again.

Easy to see why Butler has great ratings - the service is exceptional. From our conversations with Chelsey and Vey, to the excellent work and follow up from Travis, it has been 100%!! No hesitation to contact them again or recommend to friends/family. Thanks again for excellent work.

Called on a Wednesday and had the work scheduled for Monday morning. Rod called ahead, arrived on time and did a great job on the install. There was no mess left behind and he called later in the day to ensure everything about the installation was good. I would recommend to anyone.

Thursday before the Easter weekend our hot water pipe started to drip at a "T". By the time that Bryce from Butler Plumblng arrived, the leak had increased to steady stream of water.
Butler was able to fix the problem same day.
Good show, you guys.

Dan came on time, and was courteous and seemed to know what the issue was right away. There was no wasted time, and he got the job done quickly while explaining how I could troubleshoot future problems. I would call them again in a heartbeat! Thanks guys!

Based on the reviews on this site I called butler plumbing yesterday. Very friendly customer service representative. Advised that I had a drain problem that was not an emergency. Rep advised that someone would be out next morning. He called at 8:00 am and arrived shortly thereafter. Extremely pleasant and professional. Solved my problem and a couple of others that came up. Kept me well informed when performing job. Encountered a few challenges along the way but dealt with them with a sense of humor and without getting frustrated. Invoice very reasonable and easy payment methods. Will definitely recommend to others.

These guys are rock stars! The two Kevins, in particular, looked after some badly needed maintenance and upgraded/repaired and corrected a number of issues on my NTI Matrix. They installed a filter for my glycol and configured the demand hot water correctly (the original installer did a rather shoddy job and never completed the installation). They responded to my service request and lived up to everything they said they would do with no surprises.
In the past, I've had big challenges trying to find a service company that was both reliable and had the ability to deal with the technical challenges that hydronic/forced air/demand hot water systems can present. I'm glad I found them and I highly recommend them.

I called Butler at midnight when we discovered water on the floor in three basement rooms. Kevin helped assess the situation on the phone, suggested we mop up what we could, and advised us to turn off the main water supply until he arrived first thing in the morning. He did a thorough job of inspecting all possible sources of water leaks (weeping tile, pipes, water meter, foundation, outside snow melt) and explained the problem seemed to be a small crack in the foundation. I appreciate his competency. He checked another small basement ceiling leak where he found it must be water running onto the floor from an upstairs shower and down to the ceiling below. A simple plastic guard will help prevent that from occurring. We now know how to move forward with the insurance company and the foundation. Thanks Kevin for a super job!

We needed to replace our hot water tank and I figured that while I had a plumber here, it would make sense to run a gas line for a BBQ to our deck and also replace our no freeze faucet on the side of the house since it was not very good any more. Butler said that they needed to do a quote for the gas line but they could also incorporate the rest of the job in the quote as well. Kevin came out to do the quote and was very professional. I knew right away that I could trust them to do good work. Another good thing about the quote was that Kevin noticed the vent for the hot water tank was only 3" and needed to be 4". Without the estimate, that detail would have been overlooked and we would have had a problem on the day of the work. As much as I did not want to have to change it, I'm very glad that the issue was caught and that things are proper now. Bryce, Rod & Kale did an excellent job and I am very happy at how efficient and professional they were. I would not hesitate to recommend Butler Plumbing to anyone I know and I will definitely use them again in the future.
Thanks Kevin.