Butler Plumbing Heating & Gasfitting Ltd

We had a sump pump failure emergency that I noticed late last night when I saw water coming through a crack in the basement floor and checked the sump pump barrel, which was full to the brim, and the pump was not operating. First thing in the morning I called serval companies specializing in this sort of thing. While all were prompt in returning my call, only Butler was able to arrive in a timely fashion. Bryce quickly identified the problem and replaced the sump pump within the half hour, getting the pump working to extract the water that had accumulated. He then proceeded to explain the operation of the system to me and what to watch for in the future. He also recommended a vacuum company that would reliably vacuum the water out of the carpet of our finished basement, to prevent further problems related to water damage. The price was right in line with what I was expecting for parts and labour, but more importantly, the timeliness and and professionalism is what impressed me most. They were a life-safer, with up to 30 more mm of rain in the forecast for today and overnight!