Butler Plumbing Heating & Gasfitting Ltd

Drain Services
Edmonton AB T6E 5P5
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Butler Plumbing Heating & Gasfitting Ltd
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90%

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Reviews by rating (past 12 months)

Reviews for Butler Plumbing Heating & Gasfitting Ltd

Average customer rating:
9.4 10 (174 reviews)

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Private User
Private User
Private User reviews St. Albert, AB
10/10

Maintenance and leak prevention

Very satisfied with their work and professionalism. We had several issues and kept adding upgrades to our 25-year-old house. Leak prevention was on top or our mind as faucets and water heaters get old. They sourced spare parts for our 25 year old faucets suggested ways to keep our water heaters going safely without replacing them. We also added a water softener, replaced all our old toilets and had our hydronic garage heating system serviced. Highly recommend their services.

Approximate cost of services:
$0.45
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Company Response

Thanks for the detailed review. You are a great person for taking the time to share your experience. Enjoy your day.

Kristina_B in Edmonton
Kristina_B in Edmonton
1 review Edmonton, AB
9/10

Leak in Gas Fireplace and Toilet Repair

The fireplace in our rental condo had "gas" smell when the tenants turned it on. We called Butler to take a look. in the meantime, the toilet stopped working. I called Butler to add it to the list of things to take care of. They were very professional and worked quickly to get things up and running. I would highly recommend them.

Approximate cost of services:
$350.00
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Company Response

Kristina, Thanks for taking the time to online review us. We really do appreciate it. Have a good day.

Zdenka Das in Edmonton
Zdenka Das in Edmonton
1 review Edmonton, AB
9/10

Fixing showers, sink and toilets

I had several problems- showers, sink and toilet. I contacted the Butler Plumbing Heating & Gasfitting Ltd. by phone. I had very prompt and efficient response. I got one of the plumbers Travis to come to may house the first thing in the morning following day. Travis was very helpful. He explained what could be the problem and told me what his plan of action would be. He fixed everything and in a very short time. It is so nice to meet people who are so skillful and so organized and well spoken. He had enough patience to explain what was wrong and he was so efficient. The company has also very reasonable charges and also easy access to speak to people. This what I call service!

Approximate cost of services:
$350.00
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Company Response

Zdenka, Thank you for reviewing our services, you are a great customer and your kind words are the reason we love helping everyone. Have a great day.

Gerard from Edmonton
Gerard from Edmonton
3 reviews Edmonton, AB
10/10

Fire line back flow test

Required quick action to retest a backflow valve. Explained situation and they adjusted their schedule to meet my schedule. Work area was cleaner after the job than before. Thanks again.

Approximate cost of services:
$600.00
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Company Response

Thank you for your detailed review, the pleasure is ours having great customers like you.

K from Edmonton
K from Edmonton
3 reviews Edmonton, AB
10/10

Water hammer and hot water problems

We had a water hammer problem and our hot water kept shutting off at random times throughout the day. I had another company try to fix the problem, but it was still there after they left. So then I called Butler Plumbing Heating & Gasfitting Ltd based on the reviews posted on HomeStars.
Joseph arrived on time and was able to pinpoint the problem and fix it effectively and efficiently. He was professional and was able to give good advice to prevent further problems from occurring. Thank you Joseph!

Approximate cost of services:
$225.00
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Company Response

Great to hear you problem was solved. Thanks for taking the time to share your story.

bludtek in Edmonton
bludtek in Edmonton
1 review Edmonton, AB
10/10

Kitchen faucet install

This is the second time that I have used Butler and I am very happy with their service. Joseph was on time and completed the task in an efficient and professional manner. Will use them again for any plumbing need.

Approximate cost of services:
$200.00
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Company Response

We appreciate the business of great clients like you! Thank you for the review.

Richard in Edmonton
Richard in Edmonton
1 review Edmonton, AB
10/10

New Hot Water Heater

Well Done! In an age where it is difficult to find good work by trades or technicians Joseph came and installed a AO Smith Hot Water Heater. He was knowledgable, friendly, and above all did an excellent job, which also left me more room in the furnace room. He took pride in his work and was very fast as well.

Thank you Butler!

Approximate cost of services:
$1,700.00
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Company Response

You are welcome, we are happy to help, that's what we do. Thanks for helping us with the review. Enjoy the hot water.

Private User
Private User
Private User reviews Edmonton, AB
2/10

Sky high prices

I requested a bathroom quote, Paul came over and was very friendly. He said he would send over someone to look at my tank-less hot-water system as well as he figured something was mechanical wrong with it. I told him I was planning on re-arranging the piping on the exterior of the house myself but couldn't figure out why it kept freezing off in the winter.
Worker showed up, called the manufacturer, didn't know North from South, rearranged the piping on the exterior of the house and flipped me a bill for $350 bucks at $125/hr for labour. This guy clearly was not a JNYMAN nor were they clear about how much or if I would be charged at all for doing this side project. I expected him to find something mechanically wrong with my unit and fix it but there wasn't anything broken so he should of just left.
Rates are too high, skilled work is poor and no transparency. Do not recommend.

Approximate cost of services:
$350.00
1 of 2 people found this review helpful.
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Company Response

Hello, Thanks for your opinion. Sorry you didn't see value in your experience and the work we did for you. The worker was a journeyman, troubleshoot the problem, fixed it with help from the manufacturer, and left no stone unturned. My offer still stands if your unit ices up inside, we will refund you and go our separate ways. I'm also sorry you felt the need to copy and paste this review on every website you could find.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Emergency Plumbing Services

First time using Butler's services. Their response time was excellent as Bryce was prompt and efficient as he was able to get our plumbing back in order. Very friendly and helpful and we felt at ease with him working in our home. Excellent service came and replaced the piece of copper pipe was leaking on the top of water tank with very reasonable price. Thanks for the good work.

Approximate cost of services:
$310.00
1 of 1 people found this review helpful.
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Company Response

That's great. Really glad we helped you out. Thank you for the review.

Hillary S. in Edmonton
Hillary S. in Edmonton
1 review Edmonton, AB
10/10

Hot water tank repair

I have always had a hard time finding a plumbing/heating company that is reliable, courteous, and provides a high quality of work and service. I was very impressed with Butler Plumbing from the start. They were able to book my servicing at a time that was convenient for me, called the day before to confirm, and were right on time for the appointment the next day. Joseph was very friendly, knowledgeable, and seemed to do great work. I intend to use Butler Plumbing as my primary service provider moving forward.

Approximate cost of services:
$265.00
1 of 1 people found this review helpful.
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Company Response

Thanks Hillary for taking the time to post a review. Have a good day.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Butler Plumbing Heating & Gasfitting Ltd

Providing both Commercial and Residential plumbing and heating service in Edmonton and surrounding area with over 30 years experience. Butler Plumbing is dedicated to our customers while providing reliable, honest, high quality service. Customers can rest easy knowing the job is being done professionally, with all work guaranteed. Customer Service, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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