We had previously had Always Plumbing install a hot water tank. We were happy with the service but found them a little pricey. They were about $200.00 more than other plumbers but were available to come right away the next day.
However, I called in advance to see how much a dishwasher install would be. I was advised by the customer service associate that they could not price the job until they got on site, but that there would be a call out fee of $89.00 for them to even come and look at it. We had been quoted $300.00 from another company, but had liked the service that we got from Always so I booked the appointment. I was however shocked when they arrived and informed me that it would be $400.00 plus the call out fee.
I am extremely disappointed in the surprise pricing policy, especially when I called to get a quote in advance. When they arrive at the door the customer has already invested $89.00 only too find out that they are more expensive than other plumbing companies.
I provided this feedback to them in an email when asked to rate the company and never received a response. I will not ever use them again, based upon their surprise very expensive pricing, which is a shame because they do good work.
- Approximate cost of services:
- $512.00