The staff were very helpful when I was booking the unit prior to having my belongings stored. However, their administration system (billing and contracts) leaves a lot to be desired. I have been double billed on my credit card twice and am awaiting the refund. Seems everyone I speak to has to " look into the matter " but I have to pay my credit card regardless.
I would caution anyone using the service to ensure they check their credit card charges monthly. Also ensure the contract clearly states whether the 'free month' is at the beginning or the end of the contract.
The unit itself was clean, the lot is secure and well lit.
- Approximate cost of services:
- $400.00
- Company Response
Good Morning Sandy.
Thank you for leaving a review based on your experience at All Canadian Self-Storage. Your feedback is extremely important to us! I greatly appreciate your kind words about our service, and the cleanliness as well as the security of our self-storage units. In regards to the double billing, I would like to find out additional details. Please reach out to me directly at annissa@canada-storage.com Or on my cell phone at (647) 242 - 5479. It would be a pleasure of mine to look into the matter for you, and get it resolved. At All Canadian Self-Storage we strive for excellence, and value our consumers.
I will await you contacting me.
Thank you for your business!
Annissa Rodriguez