I purchased approximately $ 2,500 of light fixtures for our new home built by Homexx. Our sales lady( sales manager Cheryl ) was unprofessional and her behaviour was rude. A week after we selected our lights we decided we wanted a quote on one light that we where considering changing. I emailed her a picture of the light and asked for a price no answer for two days. Then I left a message on her voice mail no return call provided. With no other choice we visited the showroom. Cheryl ignored us, upon seeing me then with an excuse that she was busy she passed us onto Jackie. The light fixture was hanging from the ceiling within twenty feet of Cherly's desk and she did not care enough to answer our voice or email requests. Terrible customer service. I will never buy from your lighting department again.
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?