The Carpet Palace

Carpet & Rug Retailers
Halton Hills ON L0P 1K0
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Reviews for The Carpet Palace

Average customer rating:
9.8 10 (139 reviews)

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Mary in Halton Hills
Mary in Halton Hills
1 review Acton, ON
10/10

Carpet Runners

Long overdue review -

We had carpet runners installed on four staircases, and both the service and product were outstanding. You won't find better customer service anywhere else. I would recommend them to anyone and I would definitely go with them again in the future.

Approximate cost of services:
$2,500.00
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Company Response

Hi Mary! Thanks for the review of our products and service :) It was our pleasure helping you out with the stair runner projects, hope to see you again! The Carpet Palace

Paula  in Halton Hills
Paula in Halton Hills
1 review Halton Hills, ON
10/10

Runner installation on split stairs

We purchased a runner for our stairs at carpet palace on including- to say that we are happy is an understatement. Walking into the store we were promptly greeted and attended to
We told the young man helping us what we were looking for, he was very knowledgable and was able to offer us several suggestions.
Long story short we are beyond happy, the installation crew were very professional and even cleaned up afterwards
Later in the evening the owner called us to ensure that we were happy- this is unheard of
We also purchased an awesome area rug for our living room
Thank you for the amazing service at a great price
We'll definitely be back!
Paula & Tony

Approximate cost of services:
$900.00
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Company Response

Hi Paula! Thanks for the awesome review :) we're glad you're so happy with the way the runners and rug turned out in your home. We think they look awesome! See you soon! The Carpet Palace.

Donna from Brampton
Donna from Brampton
17 reviews Brampton, ON
10/10

Beautiful hardwood floor

I went to several stores and finally settled on Carpet Palace. They instilled confidence from the minute I walked in the door. Bill was patient - when I changed my mind a couple of times before finally making a decision. They accommodated my schedule of when to do the work and the pricing was better than the other quotes I received. It would be great if their installers were friendlier but the work was done quickly and excellently. And I love my new hardwood floor.

Approximate cost of services:
$3,000.00
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Company Response

Hi Donna,
Thanks for choosing The Carpet Palace for your hardwood flooring project :) The floors turned out beautifully. We're glad you're happy with the finished product!

The Carpet Palace

Jeff C in Georgetown
Jeff C in Georgetown
1 review Halton Hills, ON
10/10

Basement Carpet Installation

We called 4 companies to get a quote on installing carpet in our basement and not only did they provide the best pricing, but they also scheduled it sooner and the crew completed the installation with professional craftsmanship. George (Carpet Palace Rep) was extremely helpful and ensured we were being taken care of. I will always support local businesses and Carpet Palace continued to provide me a reason to do so!

Approximate cost of services:
$2,200.00
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Company Response

Hi Jeff! Thanks for the taking the time to let us know about your experience. Glad that we could help you with this project and that it all went well :)

The Carpet Palace

DebbeyF in Halton Hills
DebbeyF in Halton Hills
1 review Halton Hills, ON
10/10

Carpet installation

We called The Carpet Palace just before Christmas to inquire about a long overdue carpet replacement. We have used them in the past for tile and carpet and were very satisfied. We did not expect to get our job done until after Christmas but within 2 days of contacting them they had come to measure and had someone coming to install new carpet within 2 days! The new carpet looks and feels amazing and the service provided was outstanding! I highly recommend the Carpet Palace for any flooring needs!

Approximate cost of services:
$1,250.00
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MomB from Georgetown
MomB from Georgetown
1 review Halton Hills, ON
10/10

Living room, Hall, family room, Kitchen, Powder room and stairs

We had old ceramic tiles in the kitchen, hall and powder room that needed removed. Carpet in the living/dining room, family room and stairs. We had laminate installed all over those rooms and it looks beautiful. They were on time and everything was done well and quickly. They moved the big furniture too. The installers worked hard and efficiently. Bill and George were very attentive, returned calls right away and made sure we were completely happy. They were all a pleasure to deal with

Approximate cost of services:
$12,000.00
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Company Response

Thank you for the very kind words, it was truly a pleasure working with you! We are more than glad that we could make everything come together just the way you wanted it.

Kirk Manifold from Halton Hills
Kirk Manifold from Halton Hills
1 review Halton Hills, ON
10/10

Carpet

GREAT JOB! I had the living room, dining room and stairs re-carpeted. The carpet looks fantastic, the job was completed quickly and on time. There were no surprises and this is the second time I have done business with the Carpet Palace. I recommend the Carpet Palace and I will not hesitate to do business with them in the future. Thank You.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Kirk! Thanks for the review… we are glad that we could make everything happen the way you envisioned it and that the carpet looks great. See you soon!

Morgan from Halton Hills
Morgan from Halton Hills
1 review Halton Hills, ON
10/10

Carpet install

Had carpet installed in the basement by carpet palace and it looks great and was done perfect. George was excellent to deal with, highly recommended for all your flooring needs

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi, Morgan! We're glad that we could deliver everything you were hoping for and more! Thanks for taking the time to tell us what you thought about our services. Enjoy the new carpeting!

Mike from Halton Hills
Mike from Halton Hills
2 reviews Halton Hills, ON
10/10

Basement Reno

Bought laminate for our basement and it looks fantastic. Great product. Steve and George were excellent and even threw in a couple extra boards and under padding when I was just short so I didn't have to buy a full roll or box. Highly recommend.

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Mike! Thanks for the kind words; we're glad that our attention to customer service made a difference to you and that everything turned out the way you hoped it would. Enjoy the new flooring!

Mirella Marshall from Milton
Mirella Marshall from Milton
1 review Oakville, ON
10/10

Home renovation

I was driving by the Carpet Palace one day and decided to drop in to see what they had. We were working on a project and I was looking for wood flooring. I found the perfect floor..they had so much selection and George was so helpful. The price was right and the floor turned out beautiful. We have since been back for other projects and hope to continue this relationship. Thanks to the fellows at Carpet Palace.

Approximate cost of services:
$16,000.00
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Company Response

Hello, Mirella! Thank you for the great review. We are so glad that we could help you out with your flooring projects! We look forward to working with you in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Carpet Palace

For over 30 years The Carpet Palace has strived to provide high quality flooring and area rugs at fantastic prices. Our loyal community has allowed us to grow into the company we are today, serving a large portion of the Ontario marketplace including, but not limited to: Georgetown, Brampton, Mississauga, ...
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