We have had several interactions with the staff at Carleton Refrigeration since they installed the Heating/Ventilation System for our new home in 2013.
From the friendly/helpful reception staff, to the Parts & Service Technicians, to the Sales/Service Manager, Roger, we have been continuously impressed by the obvious commitment to customer service on the part of everyone associated with CR.
As just one example, during a recent ice/snow storm, a plastic HRV Exhaust Vent flap was damaged. When I popped into the office to ask if I could purchase a replacement part, I was immediately ushered into the "parts department" by staff member, Brad, who then spent several minutes doing a complete "above & beyond the call of duty search" in order to find 2 replacement flaps which he gave me at no charge.
(The cost of $1. appears in this review since it requires a cost to be identified in order to register any comments!)
We feel very fortunate to have such a positive association with CR and would recommend them without reservation.
Leslie & Ron Williamson - Almonte, ON
- Approximate cost of services:
- $1.00