Reliance Superior Heating & Air Conditioning

Heating & Air Conditioning
Winnipeg MB R2J 4G7
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HomeStars
Heating & Air Conditioning
Reliance Superior Heating & Air Conditioning
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93%

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Reviews by rating (past 12 months)

Reviews for Reliance Superior Heating & Air Conditioning

Average customer rating:
9.3 10 (486 reviews)

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Sheena  from Winnipeg
Sheena from Winnipeg
1 review Winnipeg, MB
9/10

New Air Conditioner

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We decided to replace our Air Conditioner because it was getting old and we weren't quite sure it was working right. Scott came out to give us an estimate on a new unit. He was friendly and showed up on time. It would have been nice to have more then one option presented to us. The installers were good. They had to get around a lot of pool equipment to install the equipment.

Approximate cost of services:
$3,500.00
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Company Response

hi sheena. thanks for taking the time to give us a review. There is nothing worse than an old air conditioner giving out on a really hot day... you're lucky enough to have a pool to cool down in! We are glad to hear that you enjoyed your experience and will pass on your feedback about multiple options to the sales team. thanks again.

susan from Winnipeg
susan from Winnipeg
1 review Winnipeg, MB
10/10

duct cleaning and a/c maintenance

i was reminded that it was probably time for above maintenance , and it was. David and his team were professional and the work was completed quickly and efficiently. i will stay with this company.the professionalism and people skills are outstanding. thank you for being sensitive of a two year olds schedule>

Approximate cost of services:
$300.00
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Company Response

We appreciate this feedback. Thanks for sharing your experience with Reliance Superior.

Sean from Stonewall
Sean from Stonewall
1 review Stonewall, MB
8/10

A/C install

Had reliance come out and replace/move an a/c unit and clean the ducts for me. Installers and duct cleaners were very professional. They did a very nice and neat job of running all the lines. The salesman I dealt with was very friendly and answered all my questions.

Approximate cost of services:
$3,000.00
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Company Response

Thanks for choosing Reliance Superior! We appreciate your business.

Julie  from Winnipeg
Julie from Winnipeg
1 review Winnipeg, MB
10/10

New Furnace Installation

I chose Reliance Superior for the installation of my new furnace through the Hydro PowerSmart Program. I am so glad I did! I received wonderful service and a great product. The installers were friendly and professional, and a tradesman came out to my house even after his work day was over to adjust my air conditioning and make sure it was properly configured to my new furnace. Any concerns I had were promptly addressed to my utmost satisfaction. I can certainly recommend this company.

Approximate cost of services:
$5,000.00
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Company Response

We appreciate this feedback. Thanks for sharing your experience with Reliance Superior.

KM from East Saint Paul
KM from East Saint Paul
1 review East St Paul, MB
0/10

Furnace A/C Maintenance

Called customer service on May 28/14 to book service call for A/C not working properly at my home just outside of Winnipeg. Service call was booked for Thursday May 29/14 between 7-11 am. When tech had not called or arrived by 11 am, I called the service number (which is their call centre in Ontario) and was told the work order did not appear to have been 'scheduled' as it had been inadvertently posted to their locations in Ontario. Was told by call centre rep that tech would be at my home by 2 pm that day. Another call to the call centre and the tech finally arrived at 3:45 pm and turned A/C off, indicating it was frozen and would have to thaw overnight. He indicated he had arranged a service call for first thing the next morning (Friday May 30). I asked if I needed to do anything to confirm the appointment and he indicated that no, it had been taken care of.

Called customer service at 10 am May 30 when tech had not phoned or arrived first thing in the morning. The call centre rep was horrible - very rude, and told me that she couldn't do anything until 11 am as that is when the service window was until. I asked her to at least check what province the work order showed, and she said Ontario. She did ask me if Winnipeg was in Ontario and I had to explain that no, it was in Manitoba and that it was unlikely techs would drive 2,000 kms from Toronto to Winnipeg, and back. I asked to speak to a manager, and was told that they would call me within one hour. I did not receive a call, and called the call center 90 minutes later. Another call centre rep apologized and told me she had booked an override appointment that would arrive by 2 pm that afternoon.

When tech had not arrived or called by 2 pm, I called the service number and was told by another rep that the call had been booked for between 1pm and 5 pm in ONTARIO AGAIN and that there was no override appointment on file as the rep had told me there was. My call was escalated to Customer Resolutions who took care of booking an appointment in Manitoba that afternoon. She followed up to ensure that a tech had me on their route for the afternoon.

The tech arrived at my house at 4:30 pm, and indicated he would not be able to complete the work, because IT WAS TOO LATE IN THE DAY (it was a Friday too). So much for my appointment first thing in the morning. The tech did indicate that for a couple of weeks he and the other techs in Winnipeg have been dealing with irate customers because of the Ontario call center and their errors in booking calls. The tech was very nice, however, and was able to get the unit to cool somewhat for the weekend, and booked a follow up to install a part on June 4. He confirmed it was booked in Winnipeg and that service call did happen as planned.

Bottom line is that the Winnipeg-based technicians are skilled and good at what they do, but the Ontario call centre reps and management and the process for booking service calls are absolutely dismal. If you are in Winnipeg do yourself a service and look elsewhere to try to find a company that is local so you don't have to put up with these issues.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thanks for your comment KM. I'm very sorry for your experience. If you could please contact me at mrempel@reliancecomfort.com I'd love to have the opportunity to talk to you. Thanks in advance. ~ Murray

Elisa Mendez from Winnipeg
Elisa Mendez from Winnipeg
1 review Winnipeg, MB
2/10

Air Conditioning

On Wednesday, May 28th, I phone to make an appointment for a technician to come and check my air conditioner unit that is currently not working.
Well as you can imagine, I was so happy that they could book me in on Friday, May 30th, between the hours of 1 to 5 p.m.
That day, I made arrangements for my daughter to stay home from work and look after the appointment.
At 4:15 p.m. my daughter phoned me and told me that no one had come to the house yet, so I waited until 4:30 and phoned, and a very rude person told me that is was not yet 5:00p.m.
When I got home from work, no one had arrived yet but waited until 5:20 to call the company, then when I made the phone call I was informed that they were running a bit late and that they were going to be at my house around 8:15 p.m. My husband and I had dinner plans with some friends, but because of the circumstances I decide to cancel my plans to be home when the technician arrived.
Around 6:25 p.m. I got a call from the company saying that unfortunately the technician was not going to be able to make to my house until the second week of June.
This is outrageous, my daughter missed a day of work, with no pay and it was truly for nothing.
This company is very eager to sell you things you do not want or need but when you need them to help you out, all you get is bad customer service.
Would I recommended them to anyone, no there is no way on this earth I would ever give them my recommendation.
Bad customer service, bad answering service too.
I will be sending a copy of this to the Better Business Bureau too.

Approximate cost of services:
$0.00
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Company Response

Thanks for your comment Elisa. I'm very sorry for your experience. If you could please contact me at mrempel@reliancecomfort.com I'd love to have the opportunity to talk to you. Thanks in advance. ~ Murray

dale from Winnipeg
dale from Winnipeg
1 review Winnipeg, MB
10/10

water tank

Nigel and his assistant was very friendly and proffesional they explained the work they had to do before they did it . they were on time they also cleaned up the mess after they were done i would recommend them to any one

Approximate cost of services:
$3,500.00
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Company Response

We appreciate this feedback. Thanks for sharing your experience with Reliance Superior.

Chris  from Winnipeg
Chris from Winnipeg
1 review Winnipeg, MB
10/10

Replacing My Old Furnace

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had an 34 year old furnace, and wanted to be proactive and replace it. Jamie came out and was a fantastic sales person. He is helpful, he answered my questions about competitors quotes. The installers were very good. They explained what they were doing during the day. They even helped me with moving the thermostat. Everything went smooth and it was very professional. Excellent service.

Approximate cost of services:
$9,000.00
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Company Response

Thanks for choosing Reliance Superior! We appreciate your business.

Bob from Winnipeg
Bob from Winnipeg
1 review Winnipeg, MB
10/10

New Furnace and A/C

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My furnace and A/C was old and I was wanting to be proactive and get more efficient equipment. Italo was very good. Had a great attitude, his presentation was good, good to talk to and was very knowledgeable. The installers were great. The duct work was clean, didn't expect tinsmiths to be here.

Approximate cost of services:
$9,500.00
1 of 1 people found this review helpful.
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Company Response

We appreciate this feedback. Thanks for sharing your experience with Reliance Superior.

Jeff from Winnipeg
Jeff from Winnipeg
1 review Winnipeg, MB
10/10

Didn't want to use chimney

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have a large tub and needed more hot water, plus I was doing a roof renovation and didn't want to vent just the hot water tank out of the chimney any more. Gavin came out and was able to explain the unit and the rental package for a tankless water heater. I did need to talk to the service manager to get more answers about the install answered though. The installers were great and explained everything. Made sure everything was vented right. The service was great. The sales people should know that I have a furnace from you guys as well when they come.

Approximate cost of services:
$3,900.00
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Company Response

Thanks for choosing Reliance Superior! We appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Superior Heating & Air Conditioning

At Reliance Superior, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our ...
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