We built a new home with BayWest, possession in May 2014. Went with laminate flooring at BayWest's suggestion for a more durable, less maintenance floor option. Actually paid more for the laminate, compared to hardwood. Looked fantastic for about 3 or 4 months. Noticed some bubbling along seams, first in kitchen and then hallway. By 1-year inspection, there were 50+ spots where it had bubbled. Noted on the 1-year report. Nu-Way sent an inspector out who blamed it on our dog! (who is not even a messy drinker)
Obviously not happy with that decision, BayWest contacted Nu-Way on our behalf and Nu-Way sent out 3 guys (original inspector, Manufacturer Rep and Julian Pontes, Customer Care Supervisor, I believe) on July 27th, 2015.
They also blamed it on the dog! But took a couple of extra boards that we had in the basement so they could do some testing on them. They said they would get back to us ASAP and send us a copy of their findings.
Fast forward to beginning of November, still no word from them so we contacted BayWest. They came over on November 6th and told us that Nu-Way's testing did not show anything wrong with their product and are blaming us 100% for the damaged flooring, again, siting that it was due to us having a dog that caused the damage while drinking/walking over the floors.
We contacted Alberta New Home Warranty and they said that we only had 1 year and 2 months to file a claim against Nu-Way but since they took so long to come inspect the floors and then even longer for the "testing", they could not do anything about it. How convenient!
If there was a leak or a spill that we intentionally left on the floor, well that's one thing. This is well over 60 spots now all over our floors (kitchen, hallways, entryways) and now the older spots have started to crack.
This flooring either should have been sealed after installation or NOT sold for use in homes!
During the July 27th visit, all three of them grilled us about getting any (even a single drop!) water or liquid on the floor.
I use a dry mop with their own cleaning solution (a gift upon possession) to clean it and we are all very quick to clean up any moisture in a timely manner. And despite their claims, our dog never drooled, urinated or walked on it with wet paws!
Apparently, we are not supposed to actually "live" in our house unless we want to have damaged floors!!! The funny (not really) thing is that our dog recently passed and now we have a puppy who actually does all the things that they blamed our previous dog for doing, so I can only imagine how horrible our floors will look like in 6 months from now!
I will be fighting this Nu-Way, using every single avenue that is available!
Even if we were as messy as you claim, 1-year old laminate flooring should not look like this!!!!
Pictures do NOT show how badly the damage actually is! In person, they look horrible!
As of today, still haven't received a copy of that "testing" Nu-Way apparently did.