Nu Way Floor Fashions Ltd

Floor Retailers
Calgary AB T2G 2B2
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Nu Way Floor Fashions Ltd
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Reviews for Nu Way Floor Fashions Ltd

Average customer rating:
8.6 10 (78 reviews)

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Cam & Anne Coulthart in Calgary
Cam & Anne Coulthart in Calgary
1 review Calgary, AB
10/10

Supply and Install Tile & in floor Heating Systems

Professional Experience - Awesome! New way staff are exceptional from Sales through to the Installation Team. They provided outstanding support helping us design our project as well as educating us with product information. The Nu-Way Installation crews are skilled craftsmen, trustworthy, always prompt & mostly worked unsupervised in our home. This was a big job and their coordinated project execution was impressive - 7 days lapse time. We are convinced there is no other way but Nu-Way!

Approximate cost of services:
$16,000.00
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Company Response

Anne & Cam, thank you for your wonderful comments regarding our team. We pride ourselves on making every project the very best it can be. Enjoy your warm floors!

Janet in Calgary
Janet in Calgary
1 review Calgary, AB
10/10

hardwood floor renovation

We were very happy with service provided by Nu-way. Tracy helped us pick a wood that suited our existing decoration scheme. The new floor is gorgeous. The installers were very friendly and professional. They were helpful and efficient. They cleaned up well.
We have no complaints.

Approximate cost of services:
$21,000.00
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Company Response

We are happy that we were able to provide such great product and services to you! Thank you for your positive feedback. Enjoy your new flooring!

Private User
Private User
Private User reviews Calgary, AB
10/10

Flooring & Backsplash

We finally went ahead with a planned home renovation. The decisions for the project were a little overwhelming and of course not everything went smooth EXCEPT for the flooring and backsplash provided by Nu-Way Flooring. Lindsay was great in providing different options and guidance when making selections for carpet, hardwood and backsplash. Her guidance as a designer/decorator was a huge relief. We purchased engineered hardwood flooring, carpet and backsplash. The installation went off without a hitch. Our experience to date has been nothing but positive. I would highly recommend their company and in fact will be going back to check out what they have to offer in the way of window coverings.

Approximate cost of services:
$12,000.00
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Company Response

We understand that planning a renovation can be very overwhelming, we take pride that we are able to help people through the huge decision set upon them. Thank you for the positive feedback as we appreciate hearing from you. Have a safe and happy holiday!

RICHARD in Calgary
RICHARD in Calgary
4 reviews Calgary, AB
10/10

Basement carpet replacement

Nu-way did a very professional job from measurement, carpet selection to final installation. The carpet replacement was required due to a sanitary sewer backup. Some of the old carpet was salvageable and the intallers were able to incorporate the old carpet during the installation. Thanks to Fred, Jenni and all involved!

Approximate cost of services:
$4,100.00
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Company Response

Thank you very much! We appreciate the positive comments that you experienced here at Nu-Way. Have a wonderful holiday.

CPP in Calgary
CPP in Calgary
1 review Calgary, AB
0/10

Laminate Floors in new home

We built a new home with BayWest, possession in May 2014. Went with laminate flooring at BayWest's suggestion for a more durable, less maintenance floor option. Actually paid more for the laminate, compared to hardwood. Looked fantastic for about 3 or 4 months. Noticed some bubbling along seams, first in kitchen and then hallway. By 1-year inspection, there were 50+ spots where it had bubbled. Noted on the 1-year report. Nu-Way sent an inspector out who blamed it on our dog! (who is not even a messy drinker)

Obviously not happy with that decision, BayWest contacted Nu-Way on our behalf and Nu-Way sent out 3 guys (original inspector, Manufacturer Rep and Julian Pontes, Customer Care Supervisor, I believe) on July 27th, 2015.

They also blamed it on the dog! But took a couple of extra boards that we had in the basement so they could do some testing on them. They said they would get back to us ASAP and send us a copy of their findings.

Fast forward to beginning of November, still no word from them so we contacted BayWest. They came over on November 6th and told us that Nu-Way's testing did not show anything wrong with their product and are blaming us 100% for the damaged flooring, again, siting that it was due to us having a dog that caused the damage while drinking/walking over the floors.

We contacted Alberta New Home Warranty and they said that we only had 1 year and 2 months to file a claim against Nu-Way but since they took so long to come inspect the floors and then even longer for the "testing", they could not do anything about it. How convenient!

If there was a leak or a spill that we intentionally left on the floor, well that's one thing. This is well over 60 spots now all over our floors (kitchen, hallways, entryways) and now the older spots have started to crack.

This flooring either should have been sealed after installation or NOT sold for use in homes!

During the July 27th visit, all three of them grilled us about getting any (even a single drop!) water or liquid on the floor.
I use a dry mop with their own cleaning solution (a gift upon possession) to clean it and we are all very quick to clean up any moisture in a timely manner. And despite their claims, our dog never drooled, urinated or walked on it with wet paws!

Apparently, we are not supposed to actually "live" in our house unless we want to have damaged floors!!! The funny (not really) thing is that our dog recently passed and now we have a puppy who actually does all the things that they blamed our previous dog for doing, so I can only imagine how horrible our floors will look like in 6 months from now!

I will be fighting this Nu-Way, using every single avenue that is available!

Even if we were as messy as you claim, 1-year old laminate flooring should not look like this!!!!

Pictures do NOT show how badly the damage actually is! In person, they look horrible!

As of today, still haven't received a copy of that "testing" Nu-Way apparently did.

Approximate cost of services:
$15,000.00
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Company Response

Dear Home Owner,
In response to your above statement. When you were sold your laminate you were informed verbally and through sign off about the pro's and cons of laminate floors. Yes Laminate floors are more durable than hardwood against dents, scratches, and in general wear and tear. Unfortunately laminate floors are just as or a little more susceptible to water damage than hardwood floors. Your complaint of bubbles or raised areas along the edge of your laminate was brought to our attention by yourselves and your builder Baywest Homes. We sent out our Quality assurance agent along with a manufacturer’s rep to inspect your floors. It was deemed that there was no installation issues and the complaint about raised or bubbling edges unfortunately was caused by standing water damage. When we inspected the floor, we have pictures showing numerous drops of water on the floor that was determined caused by your dog drinking water and spilling or dripping excess water over the floor when walking away after drinking. The concentration of damage is higher around the dog’s water dish and surrounding area. Please note that if the laminate was faulty the swollen areas or bubbling areas would not be so intermittent, but rather the whole edge along the length of the board would be peeling or releasing showing a raised edge along the entire length of the boards in your floor. All boards tested were of good quality until moisture was added causing the bubbling or small areas of raised edges on the boards. This is the same issue that you have with your floor. In closing, your complaint was not taken lightly, but upon viewing and testing from the manufacturer it was determined that the problems with your floor was not installation or product related but caused from an outside source that is beyond control of the product manufacturer or Nu-Way Floor Fashions Ltd. In this case water getting into the joints of the floor caused the bubbling along the edges of the boards. We do apologize for the delay in sending the results of the tests performed on your floor and will be forwarding them to you as soon as possible. Please note: Nu-Way Floor Fashions Ltd. And the manufacturer are willing to have an independent flooring inspector come to your home and inspect your floors. If they deem that the floor is not performing to industry standards or meeting existing warranties on the product the manufacturer and Nu-Way Floor Fashions Ltd will honor any decision that the independent inspector makes. Baywest will be in touch with you in the near future to see if you are interested in this possible solution.

colleen toothill from PRIDDIS
colleen toothill from PRIDDIS
1 review Priddis, AB
10/10

carpet

They were great. The fellow who used to own the company gave a quote which I was very pleased with. I went in, ordered what I wanted and it was installed on time, and they did a wonderful job. The followup was very good, sending the warranty, etc. Couldn't be happier, and would recommend this company to anyone! Thanks to Wayne & Meredith for their help!

Approximate cost of services:
$4,800.00
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Kathleen from Calgary
Kathleen from Calgary
4 reviews Calgary, AB
10/10

new home flooring

I worked with Tracey from Nu Way and she was wonderful and patient and honest with great advice. She helped us choose the right carpet, tiles, backsplash and rubber flooring for our home gym. I was so glad that I took Tracey's advice as she chose the perfect flooring for the gym and we love it. We also took her advice for the colour of tile in the entrance and are so glad we did! Tracey knows her stuff! We are thrilled with our flooring, it was installed well and we have not found any flaws with any of our flooring. We are very pleased and would certainly ask for Tracey's help if we needed more flooring or tile. In addition, I had to change my mind about colours many times and Tracey was very patient and helpful. She assured me she wanted me to be happy with the final product, and I am!

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Chris Sun from Calgary
Chris Sun from Calgary
1 review Calgary, AB
0/10

Golf Simulator Room Astro Turf Installation

My contractor hired Nu-Way Floor Fashions to install astro turf in the basement of my home for my golf simulator. After Nu-Way finished installing the carpets I noticed some imperfections. They were...

1. Wrinkles in the carpet.
2. According to the manufacturer, the grain of the carpet is suppose to go in the same direction. Nu-Way installed one mat with the grain going vertical and one mat with the grain going horizontal.
3. The height of all the carpet has to be the same level so all carpet is flush.
4. Did not follow manufacturer's installation guidelines.

To this day, Nu-Way refuses to stand by their workmanship. I have tried numerous times to resolve the issue and they refuse to help me. They continue to tell me that it passes industry standards. They have absolutely no customer service and the quality of work is extremely poor. I understand that they operate according to piece work, so their installer rushed through the installation. When their managers were re-inspecting the carpet they told me that I was to picky and rude. That is absolutely not true. Currently, I am taking Nu-Way to court. Please avoid using them, from my experience I would recommend looking for another company.

Approximate cost of services:
$2,000.00
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Company Response

Mr. Sun, we would like to respond to your comments above. We are aware that you have had numerous contractors, involved in your project with no success. When you decided to go with the contractor you chose, they are one we have worked with for many years and have completed numerous projects with. In July 2013 we had completed two jobs for the contractor you hired to complete your project. One installation was in your lower level that was supplied and installed by Nu-Way. There were absolutely no complaints and the contractor paid us in full for the job done.

The second installation was a little more complicated in that the product was supplied and purchase by yourself and you requested us to install it. We agreed to complete this work as a favor to you and your contractor and was done in good faith. This is not something we normally do but we were willing to help out. There seems to be some confusion as to us installing the mats. This work was done prior to our scope of work as we do not do this type of installation since it is not our expertise. In fact we had mentioned to you that we had sourced out to use 1/4" ramps to be installed around the mats so that you had a flusher look. At this time you refused and requested to have 1/8" ramps installed which you signed off and we completed.

At the completion of the project, your contractor inspected the work and paid us in full as it was completed to the specifications requested. At your request this project was inspected again on more than one occasion but was found to be installed properly and to equal or above industry standards. We believe that Nu-Way has completed your projects based on what was specified to complete.

Michele Waters from Calgary
Michele Waters from Calgary
1 review Calgary, AB
10/10

Building new home

The NuWay design team was very helpful and offered expert guidance throughout the selection process. We are thrilled with both the look and quality of all of our flooring products were chose for our new home.

Approximate cost of services:
$45,000.00
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