Nu Way Floor Fashions Ltd

Floor Retailers
Calgary AB T2G 2B2
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Floor Retailers
Nu Way Floor Fashions Ltd
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68%

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Reviews for Nu Way Floor Fashions Ltd

Average customer rating:
8.6 10 (78 reviews)

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susan farner from Calgary
susan farner from Calgary
1 review Calgary, AB
10/10

new home construction with Astoria Homes

Great sales people, design help, installation and follow up! The whole process with NuWay was professional, timely and their product was beautiful! We love all our special touches in our new home and would reccomend the company to anyone considering construction.

Approximate cost of services:
$13,000.00
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Fash, Panorama
Fash, Panorama
1 review Calgary, AB
10/10

New home, tiles, hardwood and carpet

We went to nu-way on the recommendation of our builder. Their products were good and we did not need to upgrade from our builder's allowance. Their people were also great. Will consider doing business with them again.

Approximate cost of services:
$15,000.00
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Company Response

Thanks Fash....... hope your enjoying you're beautiful kitchen backsplash detail. We'd love to help you with your style needs in the future.

Diane in Willow Park
Diane in Willow Park
1 review CALGARY, AB
10/10

Tiling of main bathroom

Everyone I dealt with at NuWay was professional, friendly and helpful. The work was finished on time and as quoted. Even though the salesperson was leaving the company, she made sure that the handover to others left no gaps in communication or work shedules. I have used NuWay several times in the past and have always been completely satisfied.

Approximate cost of services:
$1,800.00
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Company Response

Thank-you for your kind remarks. We will always continue to strive to provide unparralled and undisputed services to meet our clients high expectations.

martin in Calgary
martin in Calgary
7 reviews CALGARY, AB
2/10

Tiles

The company was hired to install tiles in our new house.
The tiles were not set straight, the grout colour was wrong and they also damaged the in floor heating. The installers who came to our house to redo the tiles were nice, although some of them still didn't do the job properly. The management were awful and rude!. We will never deal with that company and we also learned that our friend had the same experience with them.

Approximate cost of services:
$40,000.00
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Company Response

Tiles- approximate cost of service $11,000.00 for builder - installation January 2008. There was no damage done to the electric heat- when the builder scheduled us to install the tile, the final for the electric floor had not been done by the electrical company, so the builder lifted the tiles as they were still wet. The Builder had us come back and reinstall the tile after the electrical company had completed their scope of work. Correct grout color was installed, however because of trade damage done by others the grout was contaminated (effecting the coloring) and needed to be redone with a grout colorant as directed and paid for by the builder. Crooked floor tile was as a result of another trade walking on wet tiles before they were allowed to set. There were two tiles on the master bath deck and vanity that were not to the builders nor Nu-Way's standards and these were corrected in a timely manner as dictated by the homeowner. With respect to management being rude, I would disclaim this comment based on interaction with homeowner. This situation would have been rectified in a more timely manner if the homeowner had not restricted access to the home to complete the work. Service work was completed December 2008.

Dana Faso in Okotoks
Dana Faso in Okotoks
1 review OKOTOKS, AB
0/10

hard wood floors and carpet

I purchased a Spec home from Bay West and their choice of flooring came from Nu Way. The upstairs of my home has two colors of carpet. To which Nu Way did nothing about. It's the worst job i have ever seen. Its so heartbreaking as i spent alot of money on my house.
Problem number two my hard woods. the finish has come off as i had brought that to their attention when i first moved in. the Owner came and insisted it was contracting and expanding in the home. Year two had Eric out who is their warranty guy (lol what warranty it covers nothing) He spent his whole time complaining on how much this would cost to replace. He scaped up my floors with his fingers took off more of the finsh. My floors are cracked and in some places the finish is completly off and in places that never get used. The entire main floor needs to be replaced. To which i recieved a letter saying that it was my fault how shocking. There have been several people in the area of okotoks whom are un happy with Nu Way flooring. Just read the comments above. if you are wise do not use them you will have to replace you flooring in two years of install. I am considering taking them to court.

Approximate cost of services:
$0.00
Any advice to offer fellow homeowners facing a similar project?
read the reviews.... they are so important.... Look at your warranties and understand them
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Company Response

Spec Home Purchased: 2009. We are perplexed as to why the homeowner when purchasing the home from the builder did not bring these deficiencies forward prior to as a condition on the purchase of the home. We acknowledge the customer filed carpet and hardwood complaints on March 31, 2009. An inspection was done by our Quality Assurance Technician on April 3, 2009. It was determined the carpet had side to side shading in the bonus room and that some of the seams could be redone. At the time of the inspection the customer was in a hurry to be on a conference call and did not have time to complete the inspection of her hardwood. The seams that needed to be redone were completed on May 19, 2009. For side to side shading of carpet, a specialty company was brought in by the manufacturer to dye the seams. Numerous attempts were made to facilitate the work, as well as numerous appointments were scheduled only to be cancelled by the homeowner. We do not like to leave our service outstanding, so a letter was sent to the customer:

Faso Residence
Okotoks, AB T1S 0C7

Dear Mr. & Mrs. Faso:

The manufacturer of your carpet had arranged in May of this year, for a company in Calgary, Carpet Saviour, to correct the colour deviations to the carpet in the bonus room of your home.

In an effort to ensure your customer satisfaction, Karen from Carpet Saviour, has made a number of attempts to contact you.

Please take a moment to call her at ********** or e-mail her at *******************to make an appointment,

If she has not heard from you by September 3, 2009 we will be of the opinion that the service is not needed and we will be closing this file.

Thank you.
Sincerely,
******** ***********
Service Manager

On September 12, 2009, we contacted Carpet Saviour and the customer was still not in contact to schedule the dye treatement to correct the side to side shading in the carpet. A preliminary inspection of the hardwood was done. At the time of the inspection there appeared to be topical water damage - possibly from the toilet in the half bath, as well as there was condensation at the inside of the front door. There is no warranty on any wood product for water damage. Wood is a porous product and takes on water and will affect its original form. We still had wanted to return with the manufacturer rep to verify if it was a warranty defect or water damage. Numerous attempts were made to schedule an appointment with the customer to have the manufacture rep look at the floor - either no reponse or appointments were cancelled. We made another attempt as recently as February 10, 2012, only to have the customer cancel the day of the scheduled appointment and tell us she would contact us to reschedule. She still has not made any attempts to reschedule. If we are given the opportunity to investigate a service concern, we make all attempts. Both parties need to work together.

Currently Nu-Way continues to be in good standings with Baywest Homes.

Angie in Calgary
Angie in Calgary
1 review Calgary, AB
1/10

New home build

Nu-way was the place that my homebuilder used as there preference. I would not use them again ever. I have to get my whole main floor that is hardwood replaced due to defective hardwood.(1000 sq feet). It's been 8 months since I moved in and it is still not done. I was then told we need four days to rip out the floor and replace it but we're not providing accomodations. So I'm supposed to leave my house so they can rectify there mistake. You leave message after message with the service department and no return phone calls.If anyone chooses to deal with Nu-way-good luck if you have any service issues.Go to Divine hardwood I dealt with them with my last builder and had no issues whatsoever.

Approximate cost of services:
$9,500.00
1 of 1 people found this review helpful.
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Company Response

It was an unfortunate situation that "Angie" received defective hardwood on her original installation. As the retailer, it is our responsibility to liaise between manufacturing and the client. We will always advocate for our client with the manufacturer to come to an agreeable resolution. We do try to expedite the process to the best of our ability - but sometimes the manufacturers do not always appreciate the inconvenience we extend to our clients as a result of defective product. I know that "Angie" has accepted a settlement from the manufacturer and I truly do apologize for the frustration and timeline it took to resolve this situation.

Kiddle
Kiddle
1 review Calgary, AB
1/10

New Home

My husband and I built a new home and scheduled an appointment with Nu-Way to select our flooring and splashes and things.

Our Salesperson was 20 minutes late for the appointment. She was very rude to us and never returned our phone calls. When we got tired of waiting to hear back from her, we went into the store. The receptionist (nice young lady) called her to let her know that we were there to see her but then came over to us and said that she was unavailable to see us.

I am very disapointed in the service I received.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Hire sales people who care more about the customer than the dollar amounts.
Any advice to offer fellow homeowners facing a similar project?
Yes. Go to Alberta Hardwood.
1 of 1 people found this review helpful.
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Company Response

We are appalled at the experience "Kiddle" received at Nu-Way Floor Fashions. I would like to look into this further for them, but would require "Kiddle's" assistance. We always strive for a high level of customer service and this situation is distressful to us to know it took place. I would like the opportunity to work with the "Sales Person" if I had more details. I have since spoken to our team about this situation and we are all regretful that it took place. We will strive to exceed "Kiddle's" view of our company.

Brian Okotoks
Brian Okotoks
1 review Okotoks, AB
1/10

New house

After purchasing a new house we were set up by our builder to meet with Nu-Floors to pick our colour, backsplash, carpets and other flooring. At the start they treated us very poorly and were over 15 minutes late to start our appointment. The sales person that was a supposive experts did not really help us in choosing the colours we basically had to go around the store and pick out what we liked and then she would find the price taking 10 minutes each time. It seemed to be all about getting us out of there as quickly as possible without any thoughts as to what we required. After going back there several times I found them to not want to help us in any way that we are just a bother to them. If I was to build another house and the only choose with the builder was to use them I would choose a different builder.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

It's unfortunate we were not aware of the service we provided "Brian, Okotoks". Not that it will resolve his situation, but since his last experience, we have become aware that our Designer who worked with him needed coaching, as unfortunately she did not follow the Nu-Way Floor Fashions philosophy on Client Care. We sincerely apologize for the experience "Brian" had with us and hope we have an opportunity in the future to correct this incident.

CalgaryNW
CalgaryNW
1 review Houston, TX

First Review

10/10

Main Floor Reno

AMAZING!! from the moment I walked into there beautiful showroom I knew I picked the right place. The showroom is stunning- worth the trip just to check out. Interior Designers were so awesome and had really cool ideas. I was thrilled with the outcome of my renovation. My tile and harwood looks gorgeous..and my steam shower done in slate?? INCREDIBLE.

Approximate cost of services:
$16,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much....! It was our pleasure to make this "an amazing experience" and we will continue to strive to bring life and style together for our clients. Don't forget to seal your slate once a year! Enjoy!!!

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