ServiceMaster Restore of Markham

Formerly ServiceMaster Of Markham
Fire & Water Damage Restoration
Markham ON L3R 5M1
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HomeStars
Fire & Water Damage Restoration
ServiceMaster Restore of Markham
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84%

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Reviews by rating (past 12 months)

Reviews for ServiceMaster Restore of Markham

Average customer rating:
9 10 (44 reviews)

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Shirley in Markham
Shirley in Markham
0 reviews Markham, ON
10/10

Baskment work

Marcin was very nice and helpful. Truly recommend them to anyone need construction work done.

Approximate cost of services:
$7,000.00
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Piera
Piera
0 reviews Scarborough, ON
10/10

Bathroom

Excellent work very clean professional. Personal staff kind clean explained everything to me. Highly recommended. Workmanship was 100 percent. I have never met such kind hard workers. Again highly recommended

Approximate cost of services:
$3,500.00
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Private User
Private User
0 reviews Toronto, ON
9/10

Removal of biohazard material.

Major incident at our house.
Lots of biohazard material to remove.
Called insurance - service master for help.
Excellent response. Quick, clean.
A little slow on the paperwork, between servicemaster, insurance and us to move forward.

Thank you all. Gary

Approximate cost of services:
$11,000.00
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Company Response

Good afternoon Gary,

Thank you for your time in reviewing our company and providing valuable feedback, it is truly appreciated!

We wish you the very best.

Take good care,

ServiceMaster Restore Markham
905 415 1774

Private User
Private User
Private User reviews Toronto, ON
10/10

MY CONDO WAS FLOODED

I was in complete shock, Patrick held my hand to give me moral support when I was crying and made me feel like my brother is near me and informed me that they will take care of everything. Viviane did not just act like an assistant manager but more like a friend, Service Master took care of everything and certainly when there were mistakes made they corrected them politely. They made my condo walls into a beautiful home again. I was so depressed they listened to me patiently and made me feel like a family member of theirs. Great service, great staff and great work. MY million thanks to Patrick and Viviane. Highly recommend them.( My many thanks to all the staff also).

Approximate cost of services:
$0.00
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Vasanthy Mark from Scarborough
Vasanthy Mark from Scarborough
2 reviews Toronto, ON
10/10

fire damage restoration

Service master great restoration company ever. I highly recommend using this company when I need. Excellent customer service provided answered to all my questions. Eliza was a pleasure to work with. She is amazing, honesty and highly professional. She made stressful situation very simple and stress free. She and her team did a wonderful job. She communicated the progress daily so we knew exactly how things were. Service was quick, prompt and fantastic. Every one was very responsible and respectful. Thanks again.

Approximate cost of services:
$10,000.00
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Company Response

Good morning and Thank you so very much for your wonderful review of our company! It was a pleasure working with you. We wish you the very best.

Take care,

The team at ServiceMaster Restore Markham
905-415-1774

Private User
Private User
1 review Georgetown, ON
10/10

THANK YOU SERVICEMASTER RESTORE MARKHAM

We had roof damage over the winter and ServiceMaster Restore of Markham had been recommended by friends for our repairs. They were professional and worked in a timely manner. They addressed any concerns we had with the repairs and covid-19 protocols. We would recommend there services to family and friends!!

Thank you ServiceMaster Restore of Markham for a job well done!!

Approximate cost of services:
$0.00
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Company Response

Good day!

Thank you so much for taking the time to write such a wonderful review of our company! It was our pleasure to be of service, and we are grateful for terrific clients such as yourself.

Thanks again, and stay safe!

Warmly,am

The ServiceMaster Restore Markham

North Y.
North Y.
1 review Toronto, ON
10/10

Basement renovation

The quotation and follow up by Eliza was very professional, and she was very pleasant to deal with throughout the process. The team and all their sub-trades were also efficient and completed the work very satisfactorily. I would have no hesitation in recommending them for work of this kind.

Approximate cost of services:
$14,000.00
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Company Response

What a lovely review! Thanks very much for taking the time to share your positive experience, it is truly appreciated by our team. It was a pleasure to work with you and we wish you the very best for 2020!

Kind regards,

Nancy Puyo
ServiceMaster Restore Markham
905-415-1774

lantz5600
lantz5600
0 reviews Toronto, ON
3/10

Basement Reno due to flood

Servicemaster was very quick to come in to do emergency tear out of basement. The project manager did a ‘quick’ quote of the work that needed to be replaced and repaired. The quote was based on very inexpensive materials to be put into the basement. Many spaces(closets, stairs) were not accounted for in the quote. We were not happy with the quote and we eventually had to involve the adjuster and his manager to get the basement quoted again and get better quality materials placed in the basement. This conversation went on for months. The basement was finally completed 7 months later. The quality of the work was good, as were the timelines for completion once the work started. We eventually told Servicemaster that we no longer wished to work with the original project manager (Ray) and a second project manager (Daniel) took over. He was great. We are pleased with the completed project, but not the time and effort required to get the job done to our specifications. Lesson to be learned: Check your quotes carefully to make sure you are getting quality materials and that the measurements are exact.

Approximate cost of services:
$21,000.00
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Company Response

Hello Mr. & Mrs. Lantz,

Thank you for taking the time to review our company. We are sorry to hear that your experience was less than ideal. We were rather surprised to see that you have rated us a 30% score. To address your points, we are required by your insurance carrier to attend and scope the loss and provide an estimate on the replacement value of the existing materials and affected areas. We generated our estimate doing just that and presented it to your insurance carrier. It is unfortunate that the value of the older existing building materials was not in alignment with what it was you wanted to have as a replacement, and we could not in good faith list areas of the home that were not affected by the water loss to present for coverage. We understand there was substantial communication between you and your adjuster and they were generous enough to extend the requests you were seeking for the upgrades and the additionally requested areas. Between the time of final approval VS the scope changes requested by yourself, requesting special materials we had to order (e.g.: wallpaper, customized wood paneling, etc.) and also by the availability of several sub-trades that worked on the project, it is unfortunate of the perceived time delay on ServiceMaster's part. Once this was all approved and by the time you had your own contractor in to finish the basement waterproofing, we commenced in a very timely manner and have documented weekly updates on the progress. Our PM Assistant Daniel attended upon completion for final sign off and walk though, and was pleased at your contentment with the final product.


We wish you many years of good health and memories in your newly restored home.

If you would like to contact me to discuss this further, please contact me at 905-415-1774.

Steve Gregg
President
ServiceMaster Restore Markham

rejane1998
rejane1998
0 reviews Toronto, ON
10/10

Leak in the bedroom closet

The removed the carpet cleaned the floor and put a heater to dry the floor, then opened the ceiling in the living room to find out where the leak was coming from

Approximate cost of services:
$8,000.00
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Company Response

Thank you kindly for your 10 Star review of our company - we are so very grateful!

Take care,

Nancy

svetlanasafyorova
svetlanasafyorova
2 reviews Vaughan, ON
10/10

Kitchen renovation , pot lights changing , paint

It’s were very nice to work with Service Master. They are very professional . My project manager Ray are very professional . The work have been done very high quality . The team done everything to make me satisfied with my renovation .

Approximate cost of services:
$47,000.00
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Company Response

Hi Svetlana,

Thanks very much for your lovely review of our company! It was a pleasure to work with you, and we are so happy to hear you were satisfied with the whole repair process.

Best wishes,

Nancy Puyo
ServiceMaster Restore Markham

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ServiceMaster Restore of Markham

Restoration services with experience, quality and trust. Count on our award-winning team to restore your peace of mind after property damage from disasters that affect your home or business. We are one of the GTA's largest restoration companies. We have been proudly servicing the GTA & York Region for over ...
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