Island Granite intstalled my kitchen counter top 7 years ago. At the time I was disappointed that the seam required to connect the two pieces for my L-shaped kitchen went through the middle of the sink which was quite noticeable. When I asked about it, I was told to get A white out pen to conceal it. I thought this was odd at the time as usually this seam is done in the corner, but I didn't complain. As time went on one side of the counter top started to drop leaving a noticeable ridge. I still didn't complain. BUT when the undermount sink dropped right out, I did phone and ask for them to come out and fix it. They said it would be a $200.00 charge and I was told this was not uncommon and could happen as early as 3-5 years after installation depending on the use! We are a retired couple and have a dishwasher so the sink does not get exceptional overuse. I had another company come and look and was told this should never have happened if installed properly and he has never seen this before! Also there is not as much overhang on the cabinets that there should be so spills tend to drip down the front of the cabinets. All I can say is buyer beware. I do not recommend this company as they do not stand behind their workmanship.
- Approximate cost of services:
- $200.00
- Company Response
Let's address everything here, shall we?
We warranty all of our products for 1 year.
Sinks can hold indefinitely unless abused or subject to heavy wear, like yours was. People deny abusing their sinks all the time. We don't judge. We fix them. If its outside of the year warranty, then we know it wasn't from an installation defect, and we need to charge to cover our costs. We are not a charity organization. We are a business.
L-shaped kitchens require a seam if they do not fit in a slab as was the case with your kitchen. Seams are commonly done on either the corner, or the center of the sink, depending on said layout.
7 years ago, when quartz was a new product, using a whiteout pen was industry standard. It is no longer the case.
You called me yesterday for a sink reattachment. You live 40 minutes away, and we need to cover out costs. 1 hour and 20 minutes of driving, 2 people, plus an hour for cleaning, and reattaching the sink. $200 is that amount.
Overhang is industry standard. Any more and it looks ugly.
We back our workmanship. We also do not tolerate bullies. You stated you would write a scathing review of our business if we did not comply to your demands and do it for free. Threats are ignored. Good day.
~Ryan - Showroom manager at Island Granite.