Hatton's Hardwood Floors Inc

Floor Laying & Refinishing
Calgary AB T2P 5E1
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HomeStars
Floor Laying & Refinishing
Hatton's Hardwood Floors Inc
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94%

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Reviews by rating (past 12 months)

Reviews for Hatton's Hardwood Floors Inc

Average customer rating:
9.8 10 (133 reviews)

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Nancy Wiseman in Okotoks
Nancy Wiseman in Okotoks
2 reviews Calgary, AB
10/10

Renovated my downtown Calgary Condo

Professionally managed job installing new flooring throughout, new countertops in kitchen and bathroom and new backsplash! I would highly recommend Hattons Hardwood!

Approximate cost of services:
$15,000.00
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Tania in Toronto
Tania in Toronto
3 reviews Calgary, AB
10/10

Sanded and refinished our main floor

If there was a 20 star to give these guys I would. The three brothers that worked with us were all professional, kind and friendly. They all were a pleasure to work with and I enjoyed having them in my home. Our floors look amazing, beyond what we thought they could look like. I would highly recommend this company.

Approximate cost of services:
$4,500.00
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Company Response

Hi Tania, thank you so much for taking the time to write this review. It is so great to hear that you would score us 20 our of 10! And we love to hear that you are happy with the end result on the floors. It was a pleasure working with you!

Tanya Boyer in Calgary
Tanya Boyer in Calgary
1 review Calgary, AB
10/10

Dustless Sanding was DUSTLESS

I hired Hatton's Hardwood to sand and refinish my floors that were all scratched up from everyday living. The company was fair, priced reasonably, and professional. They were on-time and took the same care and consideration with my home as they would their own. My floors look brand new like the day I moved in! I also asked for other suggestions and quotes in my home and they were able to offer me great suggestions and other businesses that they highly recommended to help me in my quest. I look forward to doing business with them again in the future.

Approximate cost of services:
$1.00
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Company Response

Thank you Tanya! We loved working with you and are so happy that you love the floors. We pride ourselves on Customer Service so its always appreciated when our Customer's mention that we were fairly priced and professional. We also look forward to working with you again anytime!

Andrew from Calgary
Andrew from Calgary
3 reviews Calgary, AB
10/10

Main floor hardwood refinishing

A much belated review--Cal and team refinished our hardwood floors in August 2019. We have an early 1960's bungalow that has original red oak (previously re-finished) hardwood floors. The floors were generally in decent shape, but there were some spots with substantial wear (high traffic areas), a room with water damage, and another room with pet damage (soiled). There were scratches from a large dog throughout. The water/pet damaged flooring was replaced/patched, then the entirety was sanded and re-finished (natural, matte finish). The results were really quite incredible. The patched areas are indiscernible, and the floors look like new. We have received many compliments on how well they turned out (mostly from skeptics who urged us to replace them rather than re-finish). Importantly, there was almost 2 months between the original quote/booking and the work being done (due to our preference, since this was part of a larger renovation). Despite that, the crew arrived exactly when scheduled (date and time), the work took slightly LESS time than estimated, and the cost was exactly as quoted. If you've done much renovation, you know how rare that is. We would highly recommended Hatton's Hardwood Floors Inc.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Andrew, thanks for taking the time to write this review. We love to make old floors look new again and are so glad that you are happy with the results. We strive to honour our estimates and our timelines and appreciate you mentioning this. Thank you for the recommendation and it was a pleasure to work with you!

Private User
Private User
Private User reviews Calgary, AB
10/10

Honesty and top quality work

Hatton’s restored all of my main floor hardwood in my 50 year old home. This involved replacing three sections that had been damaged by water. The floors are beautiful and it is impossible to spot the replacement sections.
This family team provided a ‘no surprises’, very competitive quote, arrived on time, worked very clean and ensured that I understood all steps in the process. Their communication is polite and always clear and their long days resulted in finishing a day early.
I highly recommend this company.

Approximate cost of services:
$3,700.00
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Company Response

Thank you so much for the kind words, we truly appreciate this review and the time you took to write it.

Cal and team

cdmcisaac in Toronto
cdmcisaac in Toronto
2 reviews Calgary, AB
10/10

Kitchen Renovation

Major Kitchen renovation, Hatton's laced in new hardwood to match the existing hardwood, sanded the entire level (was pre-finished hardwood) removing grooves. We chose a much lighter color, as we didn't like the old dark floors (showed too much dirt)

Result is breathtaking. My general contractor was asking who the flooring guys were, because they hadn't seen a job that looked this good.

Very impressed, and will recommend these guys 10 out of 10 times in the future.

The first picture is the before shot, I picked up the same flooring as existing but in a different color as it was getting sanded anyways.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for hiring us to for your flooring project. We love a challenge and to see it all come together in the. We are super happy that you are happy. Please tell your contractor to call us if they have flooring that needs installed or sanded. Thank you for taking the time to write a kind review.

Thanks

Cal Hatton snd team.

Curt
Curt
2 reviews Calgary, AB
7/10

Honest, efficient, clean crew that do a good work!

Update:
Originally gave Hatton's a 10/10 (left review intact to show this) but have since reduced it to 7/10 due to an issue that is happening just 5 weeks after completion. There are still positives and they did give/take on some items, but feel I need to ensure others are made aware. Bottom line, disappointing how our 'like new' stained hardwood is showing signs of issue/wear in 5 weeks.

To summarize the issue: There was an high traffic/visible area that Hatton's opted to fix (sand/filler) instead of replace (this was an area of concern as other estimators I had said it likely needs new wood - I trusted their expertise on which areas should be replaced/repaired). I called Cal - to notify him that the filler was coming out and I could feel a ledge/filler popping up between wood - and to his credit he was honest and said they did not notice that in that area that the original install was not done well UNTIL they started the repair (more prone to shifting/more impacted by wood expanding/contracting).

As of now, I have expressed to him that I am very disappointed he or his crew did not call me to notify me of this issue (at the time of repair) and give me the option to replace (even if it resulted in more cost). The other areas they replaced that were damaged beyond repair are holding up well, I wish they had contacted me about this area instead of proceeding to fix instead of deciding for me.

Cal has offered 'out of customer service' to come do a re-fill and stain if/when it gets worse and I plan take him up on it. That is something which I appreciate...However, it seems this problem will keep coming back since that area should have been replaced/installed with new wood before sanding/staining. Proper customer service would be an offer or options to remedy it permanently - but I don't see them offering that or other ideas/options.

I have advised him to keep in mind for future to stand by a higher degree of excellence and do the right thing if they see something not installed from the start to mention it.. Right now, not sure if I am as happy as choosing Cal instead of the others originally stated.

Hence this is the reason for my reduction from 10 to 7.0. If this keeps getting worse - I need to find some to re-fill over time for a cost, it's not ideal/sustainable.... I will revisit this review again to adjust. Same goes thing goes for positive... if Cal offers a better option...I will let you all know.

Curtis
Pictures of 5 weeks later - repaired section attached. Everything else was good, really wanted for this to turn out good everywhere! I am a reasonable honest reviewer/customer.

*****Original Review ******************

We contacted a few companies to quote us for a main floor Hardwood refinish - sand/re-stain/repair & replace (as required). From the quote onward, we simply felt the most comfortable dealing with Cal. His price was reasonable (in the middle of the pack), but we felt good about our choice, and it worked out great!

Cal was good in communication and in cooperating with the company we had refinishing our cabinets. He was very accommodating in the top coat scheduling and it was not only appreciated but us, but the cabinet refinishing company!

His crew - they were on time, communicated well and all personable. They were tidy with their equipment at the end of each work day and were respectful of our time.

We did encounter one issue, but that was resolved to our satisfaction in a reasonable and quick fashion. Cal takes pride in customer service and it shows, he doesn't like to cut corners and will personally go the extra mile to ensure quality is good and that concerns are dealt with.

Overall we are super happy with the floor - feel like new, and new stain looks great!

Thanks Cal and team (Mike and crew)

Curt

Approximate cost of services:
$7,000.00
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Company Response

Hi Curtis,

Thank you for hiring us as I know you had other quotes. The rest of the crew and I enjoyed working with you and your family as well. Thank you for taking the time out of your day to write such a kind review. I will let the rest of the crew know as well.

Thanks

Cal and team.

Curtis in Calgary
Curtis in Calgary
1 review Calgary, AB
2/10

refinishing hardwood and cork flooring

Hired Hatton's to refinish hardwood and cork floor.

Hard working crew but had problems immediately after they finished.

Have contacted owner but there has been no follow up.

Would not recommend.

Review has 1 previous version
Approximate cost of services:
$7,000.00
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Company Response

Further to our last discussion we were not able to appropriately fix the area (sanding the floor was not a good option as it is a cork floor) and have compensated the Customer 100% for the area with the bonding issue.

Hi Curtis and Susi, it has taken some time to get back to you to figure out what the best option is for the repair of the layer of finish. The issue was caused from us repairing an existing cork floor and attempting to put on a coat of finish to clean up the area. There was a contaminate on the floor that did not allow the layer of finish to bond properly. We are currently working with the finish manufacturer in order to find out the best way to resolve this. We have also done a site visit since this 2 star review was posted. We are working on a game plan. I have offered a full refund for the affected area but understand that you want to have it fixed. We do not plan on leaving you high and dry.

DONNA  from Calgary
DONNA from Calgary
9 reviews Calgary, AB
10/10

Additional Flooring

I wanted to add wood flooring to one small room on my main floor that had carpet. I needed it to match the maple flooring that was on the rest on the main floor.
Cal came by to do the estimate and was able to get matching wood flooring and installed it for me right away. The job was done in one day and looks great. In one photo here you can see the old floor next to the new floor.
Exactly what I had hoped for.

Approximate cost of services:
$2,300.00
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Company Response

Hi Donna.

Thank you for your time to write a review. It was a pleasure working with you and Jasper as well.

Thanks,

Cal Hatton
And team.

Private User
Private User
Private User reviews Calgary, AB
10/10

Pre-engineered floors refinished

Hatton came in to refinish our pre-engineered hardwood floors. Floors had a high-gloss finish and numerous scratches. The high-gloss finish was impossible to keep clean and showed foot prints, and dirt. Hatton came in and replaced approximately 40 boards and then completed a precoat and final coat to fill in the scratches and provide a matte finish. The floors look wonderful. The crew cleaned up and you couldn't tell they were there except for a new floor. I have now recommended Hatton for my company's business.

Approximate cost of services:
$3,000.00
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Company Response

Hello,

Thank you for this review. It was a pleasure to clean your floors up and make you happy.

Thanks,

Cal Hatton and team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hatton's Hardwood Floors Inc

Hatton's Hardwood Floors Inc. was established in 2000; we are a small family run local business. We specialize in refinishing hardwood floors as well as renovations and supply and installation of new hardwood. We offer excellent Customer Service; just read our homestars reviews and you'll see! We are a member ...
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