Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
Ottawa ON K2C 3P1
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carrie from Ottawa
carrie from Ottawa
4 reviews Ottawa, ON
0/10

Water tank

I'm a first time home owner since June 2015. When I bought the house I was told the hot water tank was a rental. I was never told this meant I was locked in to the previous owners seven year contract. If I want to break the contract I need to pay you 1300 dollars. I have never seen a contract from reliance. I was told over the phone today that by paying the first bill I was agreeing to take over the previous owners contract. I am outraged and disgusted that your company is allowed to do this. The first girl from Reliance I spoke to 2 weeks ago said she would mail me a copy of said contract. I have yet to see any contract from reliance. The guy on the phone today told me that I should have not paid my bill to you and that would have given me a chance to fight it. I will now make sure everyone I know stays clear of renting from reliance.

Approximate cost of services:
$1,300.00
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Company Response

I'm sorry to hear about this experience, Carrie and would like to investigate. Please contact me with more information at rmassingham@reliancecomfort.com. Thank you. ~ Rich