I called Reliance Holmes for repair on a furnace in a rental unit I own. The furnace had shut off and it was a cold day. In spite of having multiple products with them (air conditioner, furnace, hot water tanks)they could not find me in their system. They insisted I had to be there credit card in hand. I explained I was 45 minutes away but that did not matter. We argued for a bit til finally they agreed to go there,giving a time between 7 and 11. By 1:00 am they had still not come, I called again and had to go though the whole how will you pay thing again. Then finally the repair tech called said he was half an hour away. My tenants were in bed by that time so I cancelled with holmes. The next morning I called Shouldice. They were polite, did not make me feel like I was trying to avoid payment and showed up when they said they would. They kept me informed and were happy to bill me. 4Hour service? Not even close Holmes!
- Approximate cost of services:
- $10.00
- Company Response
Kathy, thank you for taking the time to share your experience with us. I regret that it wasn't the service level our customers have come to expect and I would like the oppurtunity to make it right for you. Can you please contact me at efenn@reliancecomfort.com or 613-592-8170 ext. 72105. Thank you again for your feedback, we look forward to making the improvements required to prevent this in the future.