Steady Custom Shutters Inc.

Called Star Custom Shutters for a quotation, received quote and asked them to come and measure my windows. Was told that my windows do not support inside mount, so frames would need to be built and the cost would be 20% more. I was ok with that since I was told that this would make my windows look nicer. The installers came and install the frames and shutters, but I noticed that the gap between the top rail and the window frames were not evenly spaced in the set of windows in the master bedroom. One window had a much bigger gap than the others and this detracted from the over-all appearance. Call Stars and they sent in technicians. The technicians adjusted the shutter but the shutter is now a little lopsided. The technician told me that is because of my window frames, I said to the technician that these were suppose to be custom made and each window was measured by them so they should have taken this into consideration. I asked if they could put in a wood shim to lower the frame a bit and this would them make the gap more acceptable, the technician said no that it would not work, not sure why since the frame bottom had a gap that they filled with caulk. I mentioned to them that I was very disappointed since each window was measured and I was expecting that the shutters would have the same gap spacing in a series of windows, so that they would look symetrical. The technicians told me that was the best that they could do, so very disappointed since every time that I look at the shutters all I see is the even gap, which is not what I was expecting from custom made shutters. Received call from Lee the owner of the company and he came and looked at the shutter involved, he said that he would fix the issue, since he wanted his customers to be satisfied since it is his business and he wants to be in for the long term and knows that to stay that he needs happy customers. Lee removed the shutter and came back the next evening and installed the shutter himself. Very pleased that he wants his customers to be satisfied, would have no hesitation to recommend his company.

I felt very comfortable going with Star Custom Shutters, I delt with Lee (Owner) he was very passionate about his blinds and gave me lots of information needed. His prices were the chepest and not jepordizing on quality and service at the same time. His store was constantly busy with customers, which was a good sign of a good legit business. The installation was done quickly and proffesionally. The only drawback you have to wait over a month to get your shutters installed, but its worth the wait. No regrets but all smiles!

I am extremely happy with the look of my house with California Shutters. It has beautified our home and has also had some insulation value as well. Although we had estimates from several other shutter companies, we chose STAR custom shutters because of the affordable price, great quality ..

My husband and I were blown away by how beautiful they look!! Keep up the good work guys!! I'll definately recommend you to anyone I know!!

Thanks Lee,it was pleasure dealing with you..God bless you.

***Update*** Lee the owner of the Company called us to come and look at the problem, he came on time and was willing to do anything to help and keep us happy (this Guy really cares about the customers and his reputation)and promised to correct the problem, will keep everybody posted of the outcome when we get the new shutters installed as promised, ***update*** Lee the owner came and intsalled the shutters by himself and it looks great i would recomend this company to anybody.

I knew about Stars' reputation from the past, I am a repeated customer. I am very pleased with their services and quality. As to value for your money., they earned top marks from me. I would not hestitate to refer them to my friends and family.

The blinds look good.
The men who installed them were fast and efficient.
The didn't clean up after themselves. Left wood shavings on the floor in the kitchen from installing the patio door shutters. Anything they moved was left and not put back in its spot.

The paint smell coming off the shutters is unbearable. It doesnt seem to be going away.
When asked if the shutters would smell from paint once I purchased them, they assured me that they wouldn't.

Could not be happier with the work. Looks great! Very professional service. During installation, they saw that there was a minor chip in one of the pieces and immediately contacted the office. Someone from the office drove to the house with a new piece.

The entire process from initial meeting to installation was efficient and without any issues. The people with whom I dealt were exceedingly polite and helpful. All promises were delivered without compromise, to say I am delighted with the outcome would be understatement.
I would not hesitate to use Star's Custom Shutters again and I would recommend them to anyone with absolute confidence thqat they would be as happy as we are.

Star's had the best price out of six quotes. This made me a little concerned about the product and service. However, I read many reviews on Star and thought I would try them. They lived up to their high rating. They came in on the scheduled date, installed blinds for 21 windows and did the job extremely fast. They had to make a couple frames for the doors and did an exceptional job. We love our blinds.