- Approximate cost of services:
- $180.00
I believe this is an unfair review. It's the manufacturer who offers the lifetime warranty, not the installer. We simply installed the electric operator 16 years ago; we are not the manufacturer.
We went to bat for the customer and tried to get warranty coverage from the manufacturer, but the manufacturer refused (for several reasons).
In the end, we credited the cost of the new operator for this customer, in good faith, and ate the cost ourselves. So, after all was said and done, we provided warranty coverage for our customer for materials were the responsibility for warranty was elsewhere.
I don't believe this is a fair review.
Hi Victor,
I'm extremely sorry that we failed in communicating with you appropriately, and that it took us longer to receive and install your door than we first said. I've heard your complaint, and will use it to try to never let this sort of thing happen again.
Again, my apologies.
Jason
General Manager
Thank you, Linda, for the kind feedback.