I had my alarm installed when we built our house in 2009. No one ever set it up for use and they never left a user book. They had the master code set to 1234 but we couldn't change it we could only add codes plus there was no delay so as soon as you open the door the alarm would go off. They set us a user manuel after a month because I complained I never received one. It didn't tell you how to change the master code or set the delay. I called several time to have someone come out to change it for us but I would leave a message and wouldn't here back for a week and they would leave a message. and that went on for months. They finally had someone come out and fix it then we got a bill in the mail a month later saying we owed over a $100. It took me over two months of agrueing till they finally said I didn't have to pay because it should have been fixed from the start.
- Approximate cost of services:
- $800.00