Dunn Al Heating & Air Conditioning

I told the salesman, Mr. Rogers, that my budget was $13000. He was very smooth, and after 3 hours, he told me the cost would be $18587. I said "What happened to $13000?" He said that when I got the rebate of $5600, my cost would be $13000. I knew it didn't sound right, but I was intimidated and did not want to argue. He said I had to pay the full amount right then. The furnace/heat pump were going to be installed the next day. In January of 2024 I wanted to talk to Mr. Dunn about the cost of the furnace/heat pump. His email reply said he was not responsible for sales. I then tried to speak to Mr. Moore. We texted back and forth several times. Four times he said he would call me. He never did. I am very disappointed and frustrated in their level of customer service. My advice to would-be customers: BUYER BEWARE.