Bc Furnace & Air Conditioning Ltd

Seems like a lot of money but Lokman was at my house for 4 hours as my gas fireplaces (2) had been sorely neglected and also included maintenance servicing of my furnace.
I have used BC Furnace & Air Conditioning for several years now and have
always been very happy with their friendliness, competency, and efficiency.

Don't call these people if you want something repaired. They just take you money and tell you bs. When you call and complain they want to send you an invoice and charge you even more.

Technician Gheorge arrived late without a call came in with boots on and was rude the entire time stay less than an hour and said needed to replace control board.

I opted not to get it repaired as he was really unpleaseant to work with. When I asked questions he was rude and upset that he had to repeat his questions.

Will not recommend.

Pilot light went out. Parts had expired on tank, but water tank itself still has 40 months left on warranty. Tech told me i should get a new tank and have installed, only solution. $12-1500.00 was quote. I googled and you-tubed the hell out of the issue. Turns out i had a dirty thermocouple that i cleaned myself from watching instructional videos on you-tube. Honesty is the best policy. BC Furnace will not exist in 5 years unless they continue to prey on those who are able to find answers themselves. Sad way to do business. If they changed their prehistoric thinking maybe they would understand honesty is the best policy. Half assed tech diagnosis. Paid him for an hour ($138.00) 5 mins later i needed a whole new tank.

Sigh. Any honest BC Furnace techs should start their own biz.

I have used this company for many years but obviously things have changed. Our furnace was working but produced an error code after several hours of operation. A technician attended, examined the furnace and then returned to repair it. The problem was that it failed within an hour of him leaving. I would point out that the same error appeared. A second technician came out the following morning, did his inspection and then did a minor adjustment on the gas valve and the furnace has worked properly ever since. I spoke
to the owner of the company who maintains that all of the work
done was in order but he did admit the gas valve was not properly
checked by the first technician. He really couldn't give a good
reason why the same error code appeared after the initial repairs
were done. One of the parts replaced was the inducer motor which
oddly enough was suggested be replaced in 2010 when they did an
annual service. At that time I contacted the manufacturer (Carrier)
who sent out one of their reps. and determined that in fact it was
the fan motor and they covered it under warranty. My suggestion to
anyone using this company would be to get a second opinion on
repairs before authorizing the work they feel needs to be done.

Dec/28/15
I see BC Furnace partially responded but there are some errors in it. The furnace failed within an hour of the original work being performed. As for regular serving. He has overlooked the fact that his company did a service in 2010 and incorrectly suggested the inducer motor be replaced. He also failed to mention that an employee from his company has been out several times to work on the furnace since then with no mention of service / maintenance problems and the original inducer motor continued to work until it was recently replaced. The owner also failed to comment on the updated recommendation of the second technician who was suggesting that additional work was also
needed ie: the fan motor and gas valve. I stand by my previous
comments that a second opinion is an important consideration for repairs suggest or provided by this company.

I dont do this a lot. But never NEVER use BC Furnace & Air Conditioning. Please think twice. So many issues and they were so rude.

- They are not upfront about their prices. They charged us overtime without notifying us there was a different option. According to the manager they are "not legally obligated to."

- one lady hung up on me. ( I was honestly a bit vocal but not yelling,,, it was a hands free phone. And its tough to remain calm when you are talking to someone who says they discussed this with you already... see next issue)

- same lady stated she talked to me yesterday about the call but as most of you know I was at school from 7:30 - 6:00 (Like I do every M-F) working my ass off in the classroom, completing Report Cards, and planning for a TOC today cuz I am sick as a dog right now.

- the problem they "fixed" is in question because it is the same problem we had the last time they were over. When asked why we didnt contact them again I stated that when you "fixed it" it was April. I havent used the furnace since then. Who uses a furnace in summer? the first time finally we use it and it has the exact same problem.

- According to their manager their job is not Customer Service... it is fixing furnaces.

- when we got into the discussion about offering other languages to their customers, (because I felt they were not being clear to those who dont know the English terminology), I asked if they speak Spanish he simply stated that he can "order a beer in Spanish". He asked if my wife is Spanish. I said she was from Mexico. He just laughed.

- When they showed up on Monday to do the job, they showed up at 8:30pm (2 hours late) we are putting Scott to bed by then.

- When I was trying to explain the whole issue with what was said on the phone his simple answer was "well, did you record it?"

- they kept asking me to send an e-mail to the manager. But as any teacher knows that e-mails are the most impersonal method of contact and a lot of misunderstandings can happen without the personal communication. Cant imagine how messed up this would have been.

- Other lovely comments from the manager (when I did talk to him):

Re: going to social media about this problem and never using them again "Fine, we have thousands of other customers who are happy."

Re: my statement " Who the heck likes to pay more money?"
Mgr - "Lots of people like paying more! Especially when they need it right away."

There were times he just plain mocked me.
Me: "Dude...seriously?"
mgr "Dude...seriously?"

When a company is SO concerned with protecting its ass instead of fixing a problem, then that company is not looking for their customers best interest in mind. Their job truly is just "fixing furnaces"...no matter what the cost. and even that is questionable....

Will I pay the bill? Of course I have to. (Manager made a strong point of reminding me of that). They got their money out of me. But it is their last and hopefully it will be the last for you too.

Please think long and hard when choosing a furnace company to deal with. These guys are completely unprofessional and looking after your best interest.

First of all the service guy did not remove his work boots to walk down my carpeted stairs. The diagnostic call costs $138.00 and they were at my house for less than 15 minutes (ok fine). They then called me later and quoted $485.00 for the part (inducer/electric motor) plus another $140.00 for labour to install it. I bought the exact same brand, CSA Certified inducer (brand new) online for $160.00 (CDN) and did the simple swap out myself in 15 minutes. Absolutely brutal for a company to be charging over 200% markup on a part, there's just no excuse. They take advantage of the unsuspecting.

The worker was very puncture with the appointment. Came in with a pair of sleeper so he didn't get our place dirty. His work was very throughout and very polite when we asked questions.

I have been using BC Furnace since 2002 and my experiences over the years have always been great. They installed a new furnace in my home, then two years later I had an air conditioning unit put in. My equipment has always been regularly maintained by them.. In 2011 they installed a new hot water tank for me. All services including duct cleaning were performed professionally by their very efficient technicians. When you book with BC Furnace try to get Lokman, he is a dream furnace repair/gentleman, definitely 5 stars from me. I highly recommend this company.

Stay Away. If you want professional reliable work, take a little extra time and find a company where the owner is doing the servicing. There are lots in the Vancouver area. Be waring of any company that advertises as much as these guys do!

BC Furnace is not a member of BBB, (too many unresolved complaints I suspect)

To give you an idea of my experience: When I finally found a company that could do the job properly (After BC Furnace started it) I also found out that the condensation pump BC Furnace charge me $184 for was worth $39. You can get some insight into their business plan based on that!

They're not looking for repeat customers.