I called BC Furnace to come and service a heat pump in a townhouse that we just bought. Unfortunately about an hour after the service was done the unit inside the house started to leak water down the wall. I was told by the dispatch that the tech would be back at 6pm to check it out. He did not come! I called and was told that he would come on Sunday at 5pm. Again he did not come! He told me he would be at my home at 9am Monday. He did come this time but not until 10am, not even bothering to call and give us the heads up. When he finally did show and got to work on the unit, he decided that the pump was shot and we would need a new one. I was quoted $600. They ordered the part and cam the following Friday to install.
After installing the pump the tech showed my a kinked hose and said this was the culprit. Then why did I need a $600 pump? I didn't bother to complain and just considered it a lesson. Then 2 days later water started down the wall again. I called again but was told that I would have to pay premium rates as it was the weekend. In normal circumstances I would understand this but this was their mistake. So I waited AGAIN! I was told that the tech would be here between 11-12. At 1145 | received a call saying he would be late. I was told he would arrive by 1240. At 1pm I finally gave up.
I would definitely not hire this company to do any air conditioning work. I cannot speak to their furnace work.
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for sharing your feedback, even though it reflects a less-than-ideal experience. We truly value your trust in choosing our company, which has been serving the Lower Mainland for over 40 years.
After reviewing your case thoroughly, we discovered that some issues may have originated with the company that originally installed your air conditioning unit. Nevertheless, we understand that when problems arise, it can be frustrating, especially when they aren't resolved on the first visit.
We regret that when our technician arrived with the repair parts, he was turned away at the door and was unable to proceed with the service.
We are committed to continually improving our repair services, and we’d love the opportunity to resolve this situation. Please don’t hesitate to reach out to our manager, who would be happy to discuss your concerns further.