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Crystal Glass Canada Ltd

Mirrors & Glass
St Albert AB T5J 0N3
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Mirrors & Glass
Crystal Glass Canada Ltd
Star Score
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45%

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Reviews by rating (past 12 months)

Reviews for Crystal Glass Canada Ltd

Average customer rating:
5 10 (3 reviews)

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Aphillips
Aphillips
1 review St. Albert, AB
1/10

Poor customer service.

We recently had a trailer window that had shattered replaced at Crystal glass St Albert. We removed our frame and dropped it at the shop for the glass to be removed and new glass installed, while I was happy it only took 1 week to receive the new glass in our frame, we were disappointed that frame was returned to us severely scratched up (likely from it rubbing against the shards glass during the fix.) I contacted the store immediately after my husband returned home from the pick up and spoke with the Manager/Owner. He was to get back to me once he investigated further. No immediate solution was offered but he mentioned painting it was the likely solution. I have now waited a week and a half, followed up with an unanswered message and have not heard anything back regarding a fix Or an explanation or apology.
Disappointing to feel as though the company didnt care to rectify their mistake but were happy to take our money. We are now left with a scratched up frame
I wouldnt recommend them and will not return for future glass work. They dont stand behind their work and dont appear to afford common courtesy to their customers.

Approximate cost of services:
$300.00
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gracejoshua1 in St. Albert
gracejoshua1 in St. Albert
1 review St. Albert, AB
4/10

Replacement windshield

I recently had my windshield replaced on my vehicle. Once we picked it up we found a rip in our headliner by the windshield. After a week of calling, I finally went in to see the manager. He took some pictures and said he would get back to me. They will not accept my calls anymore and are doing nothing about the tear. Would recommend going else where if your looking to get work done.

Approximate cost of services:
$300.00
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Lorie Loewen in St. albert
Lorie Loewen in St. albert
8 reviews Saint Albert, AB

First Review

10/10

Very helpful and talented

I frequent this store to get mirror or glass cut for my sign making business. They always go above and beyond what I ask them to do. They always clean my glass or mirror and cut it perfectly to fit all my frames... Honest hardworking team of employees. Everyone who works there is polite, kind and helpful!

Approximate cost of services:
$200.00
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