Kosco Flooring

Floor Laying & Refinishing
Hamilton ON L8W 2C7
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Private User
Private User
Private User reviews Hamilton, ON
10/10

Mohawk SmartStrand

My husband and I purchased carpet for our new home from Kosco. We were unhappy with the product we selected once it was installed and the retailer helped us put in a claim with Mohawk. Unfortunately Mohawk was a nightmare to deal with.

Ogi (the owner) went above and beyond to assist us. He came out to the house multiple times to check the carpet and did everything in his power to assist with a resolution as he knew we were unhappy. He clearly takes pride in his business and works very hard to keep his customers happy.

After our experience I would not go anywhere else to select flooring. The customer service we received from Kosco could not be compared to a ‘big box store’...I fully believe that using this independent business made all the difference in our experience.

Piece of advice: do your research on the product and ask a ton of questions. We were steered towards more expensive product (which at the time was out of our budget), but I appreciate now the difference in quality and I wish I had considered other options before making a hasty decision.

Approximate cost of services:
$7,000.00
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Company Response

thank you so much for your review and continued support. We are so glad that you are happy with the service you have recieved from us

Previous versions of this review:

HML in Hamilton
Private User
5 reviews Hamilton, ON
1/10

Mohawk SmartStrand

We had SmartStrand carpeting installed in our upstairs just under 2 years ago. We removed all of our carpet beforehand and were talked into a half loop/half loose strand carpet for its 'stain resistant' abilities.

Problems: immediately after install the carpet didn't look good...many of the seams were painfully visible and the edges appeared frayed.
We contacted the installer and had him come back. He commented that this type of carpet is very difficult to do with perfect seams. Ummmmm, what?! We paid extra for carpet that wouldn't look good when installed?!
He told us after walking on it and vacuuming it a few times the seams would 'blend'. They did not.

We have had numerous friends comment on how awful the installation of the carpet was...I could cry with how much money was wasted on this awful product. I'm shocked the company would stand by how this carpet looked in our home.

Bottom line...don't go with a Mohawk SmartSstrand carpet and make sure you know EXACTLY what it will look like when installed. It was a waste of our money and the worst purchase we have made for our home.

Oh, and the best part? It has stains. Yes, the stain resistant carpet is not in fact stain resistant. Awesome.

Approximate cost of services:
$7,000.00