Chinook Glass & Screen Ltd

Great repairmen, good quality workmanship, and very good, professional SERVICE! I would not hesitate to reccommend Chinook Glass to my friends. The above work mentioned was completed on schedule, during the past 10 days, but I have used Chinook glass for years. a special mention to Egan, so good at his job, and pesonable........
signed
Ralph Tweten

The company measured and quoted but were much later in getting the glass and installing than they told me. But that wasnt a big issue. The problem was that as they were installing, a neighbouring window pain lost its seal and fogged up. The installer said that this often happens and the window would seal on its own in a short time. So I waited patiently. Without authorization my visa was
charged the next day. I have never had a business do this. A week later a crack appeared in one of the windows they had replaced and so I called the company and spoke with the manager. He was willing to replace the cracked window after he had a service person inspect, but not the window with the seal broken. I have pictures of the window showing the window intact next to the ones with the broken seals. The business does not honour their agreement. And this is upper management. Dont use them.

Unfortunately, I had a bad experience with Chinook. I had done some research and they were recommended. Initial customer service was good as they agreed to replace my spare bedroom window by Mid-August due to guests staying in room for family wedding. Discussed was also a Canada green Energy program. Agreement was made on June 14th.
By 1st week of August I had not heard, called and was informed window would not be ready until September. Expressed my concern but had no choice but to move forward. Window was installed by Mid-Sept and installers were great and very professional, hence one star!
When I had the Company in for Canada Green energy grant we became aware this Lux window is Energy Star Certified as discussed. I have left a message but as usual have not received any feedback.
This company cannot be trusted and has a real lack of customer follow thru.

My glass door shower is leaking.Two guy visited and the other one is rude.They both fix it but he wanted us to shower uncomfortably so that no leaking issues to be happen.I was mad of what he said.The next two weeks two Filipino guy came to clean and fix my shower again.I had an amazing service from them.They work so hard to satisfy us.Im glad they came.Thanks to them

We needed to get a glass replacement + a couple other things (window locks + handles). Chinook Glass was very nice to deal with and gave us an ETA that they respected.

2 of their installers came to our place and it was a snowy day. They didn't protect the floor at all (carpet!) and left their muddy bucket sitting on the carpet. It obviously left marks. Also, when their second installer installed the new handles, he probably cut himself and was bleeding. (I found blood marks all over my carpet and even upstairs on the hardwood floor!) I am not sure why he didn't go straight to the bathroom unless he didn't notice? I mean, I found blood on the window so... Anyways, that was really a messy job and I had to clean everything up after they left. (That's when I realized it was a mess) Other than that, they were both very nice and did a good job but wow... They need to leave the premises clean! Also reached out to the sales person to let him know but never heard back.

My patio glass door needed the plastic rollers changed. That was done and the door works well. However, I was charged $60 for parts and $220 labour for two men. They sat in my driveway for 10 minutes before coming to the front door and the job was completed in 20 minutes. Two men were not required for this job. I have lifted the patio door out of the frame many times alone to clean the windows so double manpower was not needed. The young men were very friendly but this whole service is way over priced.

On Fri July 27, 2018, I had my patio door rollers replaced. I can't say enough of the professionalism and dedication of the 2 men, who did the work. They were conscientious and did a first class job.
This was the third time I have used Chinook. In the last few years they have cut glass and replaced picture window glass. All times the work has been very satisfactory. Pricing reasonable.
Dan Yachney

Don't ever use this company. I thought that you would get a legit company that would honor their warranty on glass. Read the small print, we don't cover any surprise cracks. It can't be a defect, it has to be the customers fault. They tell you this, before they even look at it. It is just a waste of time, and money.

They damaged the inside moulding around the windows, left the place filthy and the windows leak. Our previous experiences with Chinook were positive, so I'm disappointed. They also haven't been very quick to respond to our complaint. They told me that they will call me sometime over the next few weeks to address our complaints.

My husband had a medical emergency and the bathroom window was broken to access the house. Firemen did put plastic over the hole, but I was very concerned regarding a large opening on the ground floor of my house. After I explained the situation to the staff member I spoke to she arranged for someone to come very quickly and the glass was replaced that afternoon. I was extremely grateful for her prompt solution. The Team who replaced the pane were very good and did a great job. Thanks to the whole team I dealt with.