Late Glass Ninja Review, apologizes as I believed I had submitted one already. Back in 2021 we had our balcony and front door home builders original metal railings replaced with glass railings on black matte posts. The project was completed during the pandemic which made things slow on getting materials and finally getting the railings installed, so I can't hold Glass Ninja accountable for the lag in timing, however, once the parts arrived, installation was smooth and everything looked fantastic. My only issue was I requested the installers to fill in the holes left from the original metal railing they removed, but as it was attached to a brick house, the filler request was awful and I asked them to forget it because they tried to match the brick which was impossible and the only colour caulking they showed up with was red (the brick is far from red) ... the installer did do a couple of holes and it just looked awful, I requested he forget it and so I left the other holes empty ... the red just made it worse and more noticeble. I think concrete filler is the better way to go.
The posts and glass looked great, I get compliments regularly regarding our glass railing, however, one black matte post did start to flake and the matte black finish did peel off, for which I was told would NOT happen, but I guess during the pandemic, processes were not completed properly and posts were not properly cured by the manufacturer. Once I identified the issue to Glass Ninja, they completely backed their materials / installation and took care of it. The post was replaced and everything looks great again.
We are very happy with the original service and the repair service that was required.
I would recommend Glass Ninja to anyone that asks.
