Morrison Homes

High quality good products were used to build the house. I didn’t find anything unexpected whatever was promised by the builder was delivered accordingly. There was no short cuts or corner cutting to profit themselves. MORRISON HOMES really do care about their homes and the ppl that live in it

For the most part we enjoyed our building experience. The selection experience was probably our favorite part. The interior design team was great and made everything very easy. I think more guidance around electrical placement would have been beneficial. We love our new home but after 7 months we are still waiting to have outstanding items completed. That process has been disappointing. We paid a lot for this house and I feel like I have to fight to get things the way they should be. The way they should have been when we took possession.

We bought a house in the NE part of Edmonton. We found them competitive. Our house is not completed yet. It is still under construction. I will keep updating the comments.

We bought a spec home with Morrison in Livingston and had a great experience. Michelle and Carole at the showhome were always welcoming, accommodating and reasonable with requests and queries. Buying a home can be both exciting and stressful, but Michelle made it seamless. Our warranty technician, Andre, is also a pleasure to work with - he promptly responds to emails and offers good advice and tips on maintaining the house. We are very satisfied with the quality of the home and service received - our realtor also built his home with Morrison several years ago so it's reassuring to see an organization with a great commitment to quality.

Before signing the contract everything is fine , but after there are many surprises. But now you can’t back off your deposit is with them, the want to grab the coctumer this is their policy. At the end you will be forced to build and live in a house you don’t like to .

I have read the some of the other OLDER reviews, but I am currently in the building process and am experiencing just a terrible, terrible experience. The only reason I give a 1 for my rating is because they definitely know how to sell and get you in the door to sign a deal! After that, it's a totally different company...

When you ask questions or request quotes on upgrades, at every turn there are delays upon delays with no great communication other than to say 'the estimator is on vacation' or 'we'll let you know when we find out.' I'm a patient person, but the impression is that either they have one person to handle each process (i.e. estimating) or they all go on vacation at the same time.

Building with Morrison Homes means that when you sign the contract to build, you are left to make decisions with the sales team, not an expert. This becomes a constant battle as even when you setup an appointment to discuss your build, they will still focus more on walk-ins (people that are thinking about building, or just browsing). Don't believe me? Just go in to a show home and you might see someone sitting in a chair when the sales team greets you. You'll feel great that they pay attention to you, but once you've signed a contract and are in that chair - it's a whole different world. In other words, consider yourself a second, third or fourth class citizen.

Having made a booked appointment in advance, I once spent five hours sitting in a chair waiting most of that time. It could have taken only 15 minutes.

If choosing to build with Morrison, be prepared to wait for simple answers, sometimes for months. I literally have been waiting two months on a simple quote on price per feet. The reason for the delay, as I am told, is because the estimator is on vacation. (If you're looking for a job, maybe they have good benefits - two months vacation!)

Outside of the delays, they are unprofessional. Since I now know that each second I do get with the sales team is precious, I have submitted documents (that I spent time creating carefully) that simplify and outline exactly what I am looking for. I've received (on numerous occasions) a reply on my request in the form of a text. Seriously? I am spending nearly tens of thousands on a simple upgrade and you want to quote me by text? (Consider this. As a car buying customer, would you agree to buy a car via text?)

Morrison Homes used to be builder of the year and they love to mention how many awards they have (from the past). But they definitely have a lot of work to do now that they haven't won the award in the past few years. In fact, the experience is such pure torture, I'm wondering if they paid for them.

I have reached out to head office, and also received no reply. At this point, there's no choice but to stick through it. As soon as I finish the build, I will also be selling the house as they don't seem capable of creating exactly what I want. (I assure you, I'm not asking for anything complicated).

So I give Morrison a 1 (for great sales), but buyer beware!

It took awhile to finally write a review but I wanted to share my experience with Morison Homes. We purchased a new home in late 2016, while there were a few issues that arose, as with any build, it was how Morrison corrected them that truly matters. Many of the issues were with individual trades which does not reflect Morrison as a whole.

I just wanted to give thanks to Randy, the jack of all trades technician, Rosie, the warranty representative and Antonio, the service manager. There were times that I was quite demanding and probably came off a little abrasive, but Antonio and the rest of his team were always wanting to make sure that I was happy with any solution to the issues I was bringing up.

Rosie is always polite and prompt in returning emails and setting up trades days. Randy never encountered anything he could not fix or repair. Antonio had the patience of a saint in dealing with me and my many queries in regards to fixes I was wanting.

They are a great team, very knowledgable, always wanting to make sure the homeowner is satisfied and we would recommend them to our friends and family as their next home builder.

Our experience with Morrison Homes has been outstanding, all personnel that we dealt with were professional, and very personable. We had minor warranty work done and was done in a timely matter. I highly recommend Morrison Homes as your new home builder.

Would recommend this builder due to good experiences with most all of their people, but especially their service rep for S Calgary, Randy, who was terrific throughout a difficult problem with a leaking shower base (the mortar base used was ultimately replaced with the Schluter base that is now standard).
I've had several new houses built over the years, and I would say Morrison Homes customer service is among the best.