Morrison Homes

I have read the some of the other OLDER reviews, but I am currently in the building process and am experiencing just a terrible, terrible experience. The only reason I give a 1 for my rating is because they definitely know how to sell and get you in the door to sign a deal! After that, it's a totally different company...

When you ask questions or request quotes on upgrades, at every turn there are delays upon delays with no great communication other than to say 'the estimator is on vacation' or 'we'll let you know when we find out.' I'm a patient person, but the impression is that either they have one person to handle each process (i.e. estimating) or they all go on vacation at the same time.

Building with Morrison Homes means that when you sign the contract to build, you are left to make decisions with the sales team, not an expert. This becomes a constant battle as even when you setup an appointment to discuss your build, they will still focus more on walk-ins (people that are thinking about building, or just browsing). Don't believe me? Just go in to a show home and you might see someone sitting in a chair when the sales team greets you. You'll feel great that they pay attention to you, but once you've signed a contract and are in that chair - it's a whole different world. In other words, consider yourself a second, third or fourth class citizen.

Having made a booked appointment in advance, I once spent five hours sitting in a chair waiting most of that time. It could have taken only 15 minutes.

If choosing to build with Morrison, be prepared to wait for simple answers, sometimes for months. I literally have been waiting two months on a simple quote on price per feet. The reason for the delay, as I am told, is because the estimator is on vacation. (If you're looking for a job, maybe they have good benefits - two months vacation!)

Outside of the delays, they are unprofessional. Since I now know that each second I do get with the sales team is precious, I have submitted documents (that I spent time creating carefully) that simplify and outline exactly what I am looking for. I've received (on numerous occasions) a reply on my request in the form of a text. Seriously? I am spending nearly tens of thousands on a simple upgrade and you want to quote me by text? (Consider this. As a car buying customer, would you agree to buy a car via text?)

Morrison Homes used to be builder of the year and they love to mention how many awards they have (from the past). But they definitely have a lot of work to do now that they haven't won the award in the past few years. In fact, the experience is such pure torture, I'm wondering if they paid for them.

I have reached out to head office, and also received no reply. At this point, there's no choice but to stick through it. As soon as I finish the build, I will also be selling the house as they don't seem capable of creating exactly what I want. (I assure you, I'm not asking for anything complicated).

So I give Morrison a 1 (for great sales), but buyer beware!