Morrison Homes

I have built two other homes with Morrison and their quality and service has not waivered in those ten years. The whole process was as stress free as can be when building a new home. Any delays or site issues were brought to our attention and dealt with in a fair manner. We have a great deal of trust and respect for the company.

I've built two homes with Morrison, one in Calgary and one in Edmonton. In both cities the process from sales, to selection studio, site supervisor was GREAT! Sales person was very informative about the process and went through all documents and laid out what to expect. The design consultant in the studio was very helpful and I was surprised to see how many choices I had that were standard!! The options to upgrade were available and lots of choice with small costs to make the personal difference I was looking for. During the construction of my home, I went by often to talk to the area manager and get updates and drive by to check it out! I was kept informed of my possession timeline with updates throughout. I couldn't wait for possession day & it was so much more than I expected! The site super walked me through the entire house room by room, reviewing everything and explaining things in the mechanical room. I had a couple of items during the warranty period that were handled in a timely manner, a minor delay with a part ordered from a trade, but was booked in as soon as it was received. Overall thrilled with my Morrison Homes!! Thanks to everyone there for the great experience!

I can see why Morrison Homes has been named builder of the year for 12 years, my husband and I wanted to build in a lake community. Auburn Bay was our number one choice with all the amazing amenities, the year round lake activities along with the infrastructure having Deerfoot, The Ring Road and 52nd in our back yard. From the time we sat down to figure out our "custom floor plans" for our famlies wants and needs we were treated like family, all of our questions were answered from the amazing customer service with the Area Manager, Liasons from the quick replies via email or the onsite meetings to the Ever Talented Interior Designers that helped make our vision become reality. When construction turned over our keys to our dream home everything was exactly what we dreamt it to be..Of course over the 12 months of build time things came up BUT that is where I have to say the Morrison Team fixed the issue or gave options to solve the problem.. Im very thankful that we chose Morrison as our Builder of choice and have already told many of my co-workers and friends to make sure they contact Morrison first ...

Morrison was a great home builder to work with. From signing the agreement with the Sales person to taking possession, everyone I worked with was friendly and very helpful. I had a very tight budget and they worked with me to build a home that I love, making me feel like a valued client the entire time. All the questions I had were answered, any concerns I had were addressed and I was kept informed of the progress on my home the entire time my home was being built. They completed my home on time and the entire build went so well due to - I think - their years of experience building homes mixed with well trained, efficient staff. I feel that they did an outstanding job building my home and that they delivered when it came to the quality I was promised. There were few things to fix when I moved in and those things that needed to be done, were done. I highly recommend Morrison Homes as a builder.

I purchased a property for rental in Cranston, the process was flawless from the sales person through to the after sales service and everyone in between. I have no problem recommending Morrison homes to anyone looking to purchase a home.

We build our first Morrison Home in 2006 and it was a positive experience from start to finish. Our questions during the entire process were answered quickly and everything was explained thoroughly. They were great at listening to what we wanted and making suggestions with our best interests in mind. It is a incredibly beautiful, well built house and will be for years to come. I am so happy with the home itself and the experience building with Morrison that I am in the process of building my second home with them! Without question I would recommend building with Morrison Homes

This is our 3rd house build with Morrison Homes. We had a few concerns along the way which Morrison listened and rectified in a timely manner. The communication with our Liaison was awesome. She always kept us in the loop as to progress on the house and what was being done to fix our concerns. Both the experiences during the house build and post possession has been great.

I am very greatful for my home and they are alot of great qualities that came along with this home. I did buy my home as a spec so I didn't get to go through to full building experience. What I can say is everyone up front has been amazing to deal with.
Then Possession day, the house was really dirty. I found they lack attention to detail in some areas but maybe I'm to picky. Whoever installed my fridge dented both doors. Now this is me picking on all the bad there are some great things as well :) anyways I'm still into the warranty process so we will see what's to come. I can't say it's been horrible but I can't say it's been amazing. I guess we will see where I'm at after my year has been completed and the items have been addressed. Hope this helps.

We built our 2nd house in Auburn Bay with Morrison. Being that this wasn't our first time we knew there would be bumps in the road as there always are in any build however any issues that we did have Morrison handled in a quick professional manner. When we brought any concerns we had during the build to our liaison she listened to what we had to say and took the time to look into our concerns and make sure each one was handled and then let us know what was being done to fix our concerns. Overall, we moved into a gorgeous house that we love!

Overall experience has been fairly negative but the house is still standing after 3 years...so that's something right? No idea how they claim they're the #1 homebuilder for 11 years in a row, I definitely did not fill out their surveys with good comments.
Starting from the buying experience, we visited several Morrison homes to check out the build quality as well as the different layouts. Chatted with all the difference sales people. When we finally settled on the plan we wanted everything appeared to change. Before we could add rooms, change rooms to our liking. But once we started to go through the layout we were met with lots of resistance on what the plan would look like if the room was changed a bit, the original sales person would say they don't do that. So we just went to another
**Shopping and buying process**
Morrison sales person and they made the changes with no problems...so why couldn't the original person do this? In the end the changed layout didn't work for us so we just stuck with the original but it's nice to know that it wouldn't work. It really felt like the sales person we dealt with didn't know anything about the house we were building. We asked to put in a pocket door to the bathroom because we didn't want to just leave the bathroom open to the master bedroom. This was met with a lot of resistance as well saying that there's no room for it. After we measured the wall and confirmed there was room. The next objection was that the towel holder would get in the way of the door. After showing them pictures of our current place with the same setup, he finally added the door.

**Referal program**
We also referred 2 people who also purchased Morrison homes using the Morrison referral program. Morrison declined both people after our friends asked several times about the referral saying that it was too late.

**Building process**
We also asked several times about the furnace situation. Since we had upgraded some of the rooms in the house, it brought the total square footage of the house over 2400 sq ft. According to Morrison's specs anything between 2400-2600 sq ft will get a 2 stage furnace so we can control the heating on the main floor and second floor independently. We had asked if we would still get this at the very beginning of the building stage before we signed any papers and the answer was "yes". 2 months in the building stage, the sales person sends us a form to sign to decline the 2 stage furnace but we told them that we wanted it since that's what we agreed upon the initial signing. Again much resistance on their part until Morrison said they would give it to us as a gesture of good will....not really sure how this is a good will gesture since it was agreed on from the beginning.
There doesn't appear to be any planning of the heating ducts whatsoever. It almost seems like they just try to meet the minimum requirements of having a heating duct in every room instead of actually calculating if there is enough heat flow to keep the room warm. I say they guess because during the setup process, there was a heat duct going up from the basement to the second floor that went up the corner of the mud room by the garage. It wasn't even hidden in the walls. Later on it got moved behind the wall but you can still see the cut outs in the support beams. Even worse, the same duct makes a complete U turn about 1 meter long to back track up one of the walls on the main floor. When we asked about this, the Morrison rep said that there will be too much flow anyways so there's no point in correcting it. There are other cut outs in the supports in the basement else where for the heating ducts.

**sales center**
The sales center people were awesome. Very friendly, very patient, explained everything very well. Prices of upgrades are ridiculous tho and pretty much everything is an upgrade. But we enjoyed our experience with the sales team. They did a great job of meeting whatever our needs were. We did get dinged when we purchased a water softener system from the appliance store. Morrison charged us extra to set up the line which the appliance store didn't even use. Morrison also charged us by adding another power outlet for the water softening system which again the system did not require. I think there needs to be more communication between Morrison and their contractors...or maybe they just want to get as much money out of their customers as possible.

**post support**
They fixed all the small easy problems. Chipped paint job, squeaky doors, missaligned doors. Couple of dents in the hardwood, siding replacement. Anything that would have required more work they pretty much ignored our request or made an excuse that's just how it is. Starting with the sidewalk from the garage to the front door. Morrison did not want to grade the ground before pouring the cement. This left a step down from driveway to the sidewalk going to the front door then having to step up again. The step down was also slanted towards the house leaving a pool of water which turned to ice during the winter. We asked to have the step removed so visitors didn't have to step down then back up. Morrison told us that's not possible because of the height of the house. We ended up fixing this ourselves and ouring over their concrete. Morrison did say they would fix the water pooling issue but after 2 years they never did come back. The garage concrete was also pooling to one of the corners by the door. When we asked about this, Morrison told us since it's not pooling towards the house it's not their problem. The problem is the pooling was so serious during winter that it would freeze and create a large icy mess around the garage door which is hazardous for people walking in and out of the garage to get a shovel to shovel the driveway. Again we fixed this on our own by just adding some overlay to slant the water away from the corner. Our front drive way is also a huge mess of dents from the winter season. There are chips all over the place and it's not slopped properly causing a huge ice sheet during the winter. Morrison tells us that if it's not over 10%, they won't fix it. This issue still remains until we find a suitable solution.

I personally will never recommend Morrison to any of my friends. In fact I go out of my way to tell my friends to not go with Morrison. We would never build with them again either.