Morrison Homes

The biggest mistake of our lives was choosing Morrison homes to build our new home. From the moment you hand over your deposit cheque and become entered into their system, you become meaningless to their office staff. I am not talking about the sales staff, who become your only point of contact, I am talking about every single person in the chain above your original sales person.

After delaying the start of our build by weeks because they lost the prints to our home at their design studio, every week as our house came together was one crushing disappointment after another.

While we expected the selections studio process to be a smoke and mirrors show of trickery, the actual experience of selections studios is that it is an inefficient, unsatisfactory, poorly staffed joke. They rob you blind while misleading you directly to your face. when you raise a concern you are simply told that it should have been dealt with while you were at selections, when the problem was never once discussed. This includes everything from the placement of switches, to light bulbs, to the painting practices, to the speaker placement, to an inability to fess up to their own mistakes. Almost every single problem we have encountered while building has been a direct result of the selections studio, and their poor customer service. When we attempt to resolve issues caused by or because of them, we are given the brush off, and told we are SOL 98% of the time.

Morrison staff, excluding the sales and trades people, treat you like dirt . We are treated like we are a problem child that they are doing a favour for, not like we are valued customers. Actually we are not treated like customers ever, we are treated like scrum. The sales staff and the tradesmen on the other hand, behave like professionals at all times.

Save yourself the tears, frustration and disappointment. Build with anyone other than Morrison. We did not believe the bad reviews when we were selecting our builder, but we wish more then anything that we had. If we could, we would walk away and not even bother to sell this house. Morrison has made our dream home a nightmare, and it no longer feels like it will be our home, it feels like it will be a daily reminder of the mistake we made in trusting Morrison to do a professional, reasonable job.

Do not choose Morrison Homes for your own good.

The whole process building with Morrison Homes in Mahogany was amazing! From the very beginning when we walked through the show homes Ruth was incredibly helpful in answering any questions we had. Both Ruth and Neil were always so diligent in responding quickly to emails and provided helpful suggestions when needed. When it came time to choose options for our home, the staff took their time with us to really help create the house we always dreamed of. Everything from start to finish was very organized. I would recommend Morrison Homes to anybody and would go through them again if I choose to build another home.

The New Brighton team was wonderful to work with and we would recommend them to anyone! This was our first build in Calgary and were impressed from start to finish. We were able to move into our home a month early and overall our experience with Morrison was a very positive one. Highly recommend! Thanks Jodi and Leanne.

Our Experience with Nolan Hill manager and his team has been a wonderful one. Mark is very professional, experienced and approachable in all respect.
We are still in the process of building , and no problem or questions that we have has never gone unanswered, even when he's away, he sends an email and also we have his team member call us to answer our enquiry. The work quality is very good, and we get detail information of everything.......
Highly recommended for great service.

Building our first home with Morrison has been a great experience. Very easy process with great people to help along the way. They are always available for when we need something.

I (we) are building our second Morrison home, our first home was a wonderful experience from start to finish. Our new home is not completed yet but thus far our experience with Mark has been exceptional and everyone that has been involved up to this point have been very patient and extremely helpful with our hundred questions and selections. We look forward for the completion of our home and the dealings with everyone at Morrison. We would highly recommend any of our friends and family to choose Morrison Homes

Building a house through Mark E. @ Nolan Hill Morrison and Mark/Brian have been extremely knowledgeable and helpful during the entire build process. We have nothing but good things to say about Morrison Homes.

I had the opportunity to build a brand new single family home with Morrison Homes in Nolan Hill last year. Building a new home can be stressful if you've never done it before, but Morrison was able to relieve stress each step of the way. Everyone I communicated with was approachable, friendly, and knowledgeable throughout the entire process. Morrison employees were consistently quick to respond to my emails and phone calls and they worked quickly to resolve issues. I often felt Morrison went above and beyond what was required to ensure I was a happy customer. With my experience being so positive and after being impressed with the overall quality of the way my home was built, I have already recommended Morrison Homes to my friends and family.

We had the great opportunity to build with Morrison and have lived in our new home for about a year and a half now. We were so impressed by their service throughout the whole process (start to finish). Their sales team in Mahogany are amazing and wonderful to deal with as well as their design staff. We would definitely recommend Morrison to others and even build with them again.

Building with Morrison was a pleasant experience. Every member of the team we dealt with was affable and very professional. They hear you (yes, actually hear you) and try to accommodate your requirements. I have to say that when we started the process we were just exploring the possibility of building within a year term. Morrison sales manager said all the right thing and got us an opportunity we couldn't let pass. from that point we engage in a very gratifying process that includes sales, client relation, design studio, trades and post sale service. If we build another house, we definitely build with Morrison again!