I recently purchased a front door with Buy Wise Windows and Doors. Replacing a front door is expensive. I have no issue with the service provided. I am very disappointed in the quality of the product and the information provided prior to purchasing the door. After the door was installed the inside door colour was noticeably different from the colour of the doors already in my home. When I pointed out the discrepancy, I was told the colour could have been matched prior to ordering the door, however, I was never given that option. The suggestion was that I have the inside of the door painted. I have looked into having this done and it will cost me an additional $500. I am also very disappointed with the door hardware. I asked prior to purchase about the quality of the door hardware and was assured that the quality was high. After installation I found the quality of the hardware to be mediocre at best. The door handle and the dead bolt are very loose and have a lot of play. I was told by Buy Wise that this is normal. I researched the product made by Eurotek and found that the hardware is in fact middle of the road quality and the main problem with Eurotek Hardware is that the handles break off. I was told someone would get back to me about the hardware but of course once the bill was paid, I have not heard from Buy Wise. I will be adding a large addition to my home this summer. I will not use Buy Wise to supply the windows and doors.
- Approximate cost of services:
- $5,600.00