We returned home New Years Eve to the house at 6 Celsius. After attempting a restart we called L&K. Over the phone they walked us through trying to restart it on our own before setting up a service call. The service tech arrived about 5pm (did I mention New Years Eve!) and was friendly and quickly determined that the heat exchanger had failed - a shock as it was only 9 years old. A quick discussion with the office determined that replacement was better than repair and plans were made for the technicians return on Jan 2. (thankfully we had a backup source of heat).
Tech arrived early on Jan 2 and the replacement was completed by mid afternoon. Both guys were polite and the work went well. They explained what changes they'd made to ensure it was installed properly (many issues arose over the years due to problems with another company's install) and how the new furnace worked. Best of all I have a warm house and the confidence that this one will last.
- Approximate cost of services:
- $5,800.00