Incorrect product shipped, complex & costly return process
Hello Glenn, My name is Rachael Bosch. I am the Ecommerce and Marketing Manager for AMRE Supply.
I have seen an onslaught of public posts about your return. Please understand that the decision for the return was by a branch. We do have the right to impose any restocking fees that we see fit. If you have further concerns, you are more than welcome to contact our Customer Care department and to speak to the manager there. However, we also have the right to monitor and manage our social media pages. By sending multiple messages and posts to our public social media pages without speaking directly to an AMRE associate, we will continue to take these posts down.
You will be hearing from our Customer Care Centre Manager today by phone. - Rachael
Unethical On-line business practices
Hi Sandy, thank you for writing a review. We're happy to hear Briley could be there to turn your negative experience into a positive one and find you the part you needed. We hope your repairs go smoothly and your humidifier is back running like new quickly! - Ashton
Waiting for a month and a half for part. Any updates?
Hi Sheldon
We have responded to you on your Google Review. Please reach out to our Customer Care email with details about your order, and our Customer Care Associates will be happy to provide you with an update.
Thank you!
Residential Ventilation and Radon Mitigation - Basement Ventilation Fan
Hi Danny, We're sorry again to hear about your negative experience. Our Ontario District Manager has reached out to you to see how we can rectify the issue. We look forward to hearing back from you and hope that we can help.