Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
Richmond Hill ON L4B 1B4
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84%

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Reviews by rating (past 12 months)

Reviews for Novel Care Inc.

Average customer rating:
9.4 10 (396 reviews)

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Ana from Richmond Hill
Ana from Richmond Hill
4 reviews Richmond Hill, ON
2/10

Thermostat repair

I was not happy with the technician that Air Tech sent to my home. He was rude to the point where I asked him to finish quickly and leave my house. I can't say that the company is bad based on one employee, but my experience was not pleasant.

Approximate cost of services:
$200.00
3 of 4 people found this review helpful.
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Company Response

I am so sorry to hear that you were upset regarding one of our technicians. We do endeavour to form a good relationship with all our customer. However, if I could have your full name it will help me to rectify this problem with the service technician. At the end of the day it is so important for us to maintain a long and standing relationship with everyone. signed off: Julie Dunn - Office Manager

Ritu from North York
Ritu from North York
3 reviews North York, ON
10/10

air conditioner

Air Tech sold us out first air conditioner in our first home. No pressure sale. They delivered what they promised on time. We decided to get our A/C serviced on a yearly basis and they provided hassle free maintenance quickly. If I ever need another A/C unit, they will be the first place I call, NOT the "big" guys.

Approximate cost of services:
$2,500.00
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Company Response

Thank you Ritu if we can be of any further help to you, please do not hesitate to contact us. Julie

Paul from Richmond Hill
Paul from Richmond Hill
1 review Richmond Hill, ON
10/10

Furnace and Air Conditioner

WOW what a great company to deal with. Al came exactly on time to assess my needs and provide a recommendation. Within a week I received my new furnace and air conditioner. The installers were very professional and courteous and did a fantastic job. Dealing with Julie was a pleasure. She took care of everything from the coordination of the installation, rebate program, registration of the products and keeping me informed was simply one of the best customer service I have ever received.

Approximate cost of services:
$6,500.00
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Company Response

Thank you so much for your kind words, we are here to help customers have a smooth ride through any type process. So please do not hesitate at any time to call us.

Rene Alvarez in East york
Rene Alvarez in East york
6 reviews East York, ON
10/10

Phone call

My A/C was not working. I decided to call a technician to get it fixed. I selected AirTech because of their good rating. I spoke to Julie who helped me with a couple of very good hints. Following her advice I was able to fix the problem easily by myself. This speaks tons about how honest this company is. Instead of sending home a technician to do nothing and ask for a fee, they help me to solve the problem by myself. I definitely recommend this company . Now I know who to call next winter to check my furnace. Thanks!

Approximate cost of services:
$0.00
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Company Response

Thank you, if I can help and advise over the phone it is a pleasure. Give me a call in the fall for your furnace requirements.

Mikahail Davidson from Richmond Hill
Mikahail Davidson from Richmond Hill
1 review Richmond Hill, ON
10/10

Ductless AC Unit Install

I recently got a new air conditioning unit installed in my home. I was recommended the ductless one by Al since it was more modern and looked great in my medium sized room in my home. The team at Air Tech worked swiftly on my project without any problems and they were on time. The reviews here describe them very well and I recommend them for anyone looking for air conditioning services. Their prices are also great.

Approximate cost of services:
$800.00
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David Greene from Thornhill
David Greene from Thornhill
1 review Thornhill, ON
10/10

Installing New Fireplace

I had a new fireplace installed a few days ago by Air Tech UC. I was shopping around for a quote to see the best price on the market. Although there were a few companies who offered something less, Air Tech had the best support when it came to asking questions, they seemed very comfortable answering everything I needed to know. Other companies had inexperienced employees and weren't too sure about some of the details I needed to know. I recommend Air Tech to anyone who needs heating or cooling services. They were on time and did a fine job with the installation.

Approximate cost of services:
$2,500.00
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Company Response

Thank you so much for taking the time to leave this awesome review! We really appreciate your business support and we're so glad you had a great experience. We look forward to working with you again in the future!

Neal from Old Toronto
Neal from Old Toronto
1 review Old Toronto, ON
0/10

Air Conditioning Unit

We are currently dealing with our fourth consecutive missed appointment since last week to service our air conditioning unit - which is less than a year old. Their customer service has been woefully unsatisfactory and as we've already paid thousands of dollars for our unit, we're apparently at the bottom of their list of priorities.

Approximate cost of services:
$4,000.00
3 of 4 people found this review helpful.
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Company Response

My technician came to you the first time around and we needed to come back again as this was not a simple resolution.
It was an unfortunate situation but all was rectified in the end, and the technicians were there for several hours. However, the homeowner Meredith Potter was pleased with the outcome.

Molly in Newmarket
Molly in Newmarket
12 reviews NEWMARKET, ON
9/10

Replace a motor in our unit

We had some trouble with our air conditioning unit and so I contacted Air Tech. They came promptly, performed a check of our air conditioner and furnace. The motor for the fan was in need of replacement. Air Tech was quick to get the replacement parts and repaired our unit so that we can have a nice cool home.

Approximate cost of services:
$700.00
2 of 2 people found this review helpful.
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Company Response

Thank you so much for taking the time to leave this awesome review! We really appreciate your business support and we're so glad you had a great experience. We look forward to working with you again in the future!

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