My father got his roof done in 2009 with new shingles. This year the roof has started to leak. The company has a 10 warranty on there labour. A guy named Chris came out took pictures of the roof and said there is a major problem. I call the company to see if decision has been made still three weeks later nothing has been done. The secretary keeps telling me the owner hasn't seen the pictures. What a joke and nice customer service. They'll take your money, but they have a hard time to honour there warranty. I warn people when they are looking to get a new roof. I tell them don't get Deluca in Burlington there owner can't make a decision when he needs to make one. The secretary also needs to go back to customer service to get some phone skills.
- Approximate cost of services:
- $5,000.00
- Company Response
Please see the response posted to "Sport" - The issues causing leaks were very similar in each of these scenarios. Since the roof was the last major renovation done in each of these homes before the water was detected, it was DeLuca Roofing that was contacted and blamed for the problem. DeLuca Roofing arranged for a service call by the HVAC trade to assist the homeowners with having the problems with the mechanical system in the home resolved. The roof replacement had nothing to do with the repotrted concerns, however, DeLuca Roofing did assist the homeowners by pinpointing the issues and referring the homeowners to the proper repair personnel to resolve.