My furnace started to malfunction last week. We called a service company with whom I had good relationship with to come and diagnose the problem. It was determined the heat exchanger no longer worked and that the furnace must be shut down immediately. We had the option of replacing the exchanger or replace the furnace. We chose the latter. However we decided to get another quote even though we knew we had to get this done asap. My in-laws highly recommended High Efficiency Cooling & Heating so we gave Charton a call at 10pm. He came to our house at 11pm and explained in details all of our options without any pressure. We soon came to an agreement and installation was scheduled the following day!
Keith and Mike came the next afternoon and replaced our furnace. Charton came by to check in on the progress as well. The job was done very professionally. They even cleaned my AC system as a bonus.
Two days after the furnace was installed, we noticed some water leakage at the bottom of the furnace. We called Charton right away. He in turn contacted Keith. After spoken on the phone, Keith drove all the way across town on a Sunday night to come and looked at the problem. It turned out there was a small manufacture defect with the condensation collector. We were very impressed that both Charton and Keith took our problem so seriously and address it right away.
The new furnace is now working very well and we are very happy with the decision to go with High Efficiency Cooling & Heating. We have no problem recommending them to family and friends!
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Andrew,
We want to thank you for the business. We will keep up the good work.
Charton