Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Polar Pools Ltd

Swimming Pools, Spas & Hot Tubs
Ancaster ON M5A 1A1
Write a Review
Write a Review

Recommended Professionals

88%(2 reviews)
98%(24 reviews)
99%(160 reviews)
88%(2 reviews)
98%(24 reviews)
99%(160 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

44%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Polar Pools Ltd

Average customer rating:
6 10 (3 reviews)

Sort by

Private User
Private User
Private User reviews , ON
1/10

In Ground Pool

2021 Hired Polar Pools to build us an in ground pool, gave them all the property details. Verbally set start date. They started 2 months late, in the fall. Took on other projects between ours. Paid 15% deposit 5 months before start. Excavation company came Friday before Thanksgiving Weekend. Broke a pipe and wasn’t fixed. Built a water feature wall without weeper vents, framed pool and poured some concrete for Sill Stones. 2 weeks after start poured sun shelf and steps. 2 days later pool cracked and sunk one corner an inch. Blamed that we had poor soil conditions as cause. Said not their fault. Paid $86,000 for a broken pool with no liner and left a pile of mess and they want more money before they return. Made promises to deliver and now we have a disaster and no accountability. But they are still going about their business as normal and haven’t come back to site to see how it has deteriorated. Beware !!!! We asked lots of questions and got, “don’t worry, we will make sure it’s right, we aren’t going anywhere” type of attitude. Please please please, make sure you ask questions during the process and don’t hold back, no matter how basic the question. We won’t see a pool now for at least a year, maybe more and as it sits our pool is continuing to decay.

Approximate cost of services:
$140,000.00
Was this review helpful?
Stacie in Toronto
Stacie in Toronto
1 review Oakville, ON
7/10

Pool and outdoor room

The design was spectacular. Fred, the owner was great to work with during the project and with pool equipment after. Unfortunately, I have been trying to contact polar pools to come and repair pool tile and crumbling grout for 2 summers. They promise to come but Have not. I’m hopeful these issues will be fixed this spring before a third summer passes. I look forward to updating this star rating once the unaddressed issues are resolved.

Approximate cost of services:
$120,000.00
Was this review helpful?
Mary in Ancaster
Mary in Ancaster
1 review Ancaster, ON

First Review

10/10

Inground Pool Installation, Interlock Decking, Landscaping

I would recommend Polar Pools to anyone thinking of transforming your yard into your own private oasis. Their designers offered many interesting ideas and their construction crew worked in a very professional and curteous manner. We were very happy with the results.

Approximate cost of services:
$90,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Swimming Pools, Spas & Hot Tubs pros in Ancaster?