Alberta Hardwood Flooring Ltd

It isn't very often that you do business with someone in the home renos business without feeling ticked off with them for one reason or another at the end of the project. I am very pleased that Lakeview Floors is one of the few I've been satisfied with from start to finish.

Mat Thompson was my primary contact. He patiently answered the many questions I sent him by email before the project got started, and was always prompt about it, too. He was friendly and professional throughout.

There was an oversight, and Mat addressed it quickly, offering to do the work afterwards as originally discussed, or an alternative which they provided at no charge. That's the hallmark of great customer service: it's not that your business never makes mistakes, but that you address it quickly and professionally and that is exactly what Mat did.

We did have a quote from someone else for less money, but the other company was slow about getting it to me, and when I spoke to my contact on the phone he confused me with a different customer and it took a minute or two to get our discussion back on track. I just had a bad feeling it would end up being something we'd be sorry about later, so we did go with Lakeview and are so glad we did.

We went away while the work was being done and by that time I'd conversed enough with Mat that I went away with no concerns about something going wrong. I knew our floors were in the hands of professionals and I was comfortable.

One more thing: I have mentioned Mat a few times, but other staff members at Lakeview were really great, too. If I called and had a question, whoever answered the phone would address it. Not like with a lot of other businesses where no one wants to deal with you if you've already been talking to someone else. Other people there seemed to be familiar with who we were and what we were having done, and they seemed genuinely happy to help.

Doing business with Lakeview was a rare pleasure and I will be recommending them to everyone I know.