The trouble started right after paying in full, a mistake I will never make again. We had one large room to carpet, it required two large pieces of carpet to be cut, with one seam running down the middle of the room. Well, The date of installation came ...and went, and they never showed up, when I called, they didn't even appologize, just said they'd be there tomorrow. Tomorrow came & went, and the same story, finally the next day they came...but with only ONE piece of carpet! After calling & asking where the rest was, he assured me he would load it up and be right over with the installers. (we are a 15 minute drive away...they showed up 3 hours later, and when they did, the guys came strutting in with 6 strips of carpet. I asked what he was doing with those, and he said that was the rest, there were going to now be SIX seems, running in all kinds of different directions! (we didn't pay for SCRAP carpet!), even their installers said that it wasn’t the correct way to install it, and they said that if I wanted to get carpet from guys they knew, that they would give us a good deal & install it the proper way for us. I called the store and said this is not being installed like this, and there will be only ONE seem. I told the guys to take back all the strips of carpet and bring me the right piece, but they had to deliver other carpet and wouldn’t be able to take it back and return the same day. I called the manager back and told him that I wanted my deposit back and that I was going to get carpet elsewhere and have his installers put it in, well he flipped, he told me he wasn’t giving us our money back, and I think he even fired the installers for trying to take the job, because he said that he would take care of everything the next day, when the next day came, he scrambling trying to find somebody to do it. He made several calls and was finally able to reach an independent guy that use to work for them, and he said that he would do this one job as a favor, but it would have to be the next morning. The guy showed up the next morning, and so did a delivery with the same six pieces of scrap carpet!! They re-delivered the same scrap!! I made yet another phone call to the manager and asked him where my one piece of carpet was, then Tony (the new installer) took the phone and told him that he couldn’t work with that, and wasn’t installing it like that . The manager got very angry and said he would be over here within fifteen minutes. When he showed up, I was in the basement with the carpet installer and he was telling me that he stopped working for Livingston’s because they cut corners all the time and wern't honest, and he just couldn't work like that, but they were stuck for an installer and begged him to come do this of job for them). Well the manager came STORMING into our house, he didn't ring the door bell, he just walked right in, stomped down the hall with his boots on, ran downstairs and started to SCREAM at me! He was BEAT RED, and I actually thought the man was going to hit me! Tony (the carpet installer), told the manager that he refused to install the carpet in the manor of which he was suggesting with 6 seams, and it was just wrong. Finally Tony got on his cell and called the owner of the company and told him what was going on. After a lengthy call, the owner asked to speak to me, he apologized for what had gone on with everybody, & promised me that he would get the other piece over and have Tony take care of me. As for the manager (whom is the owners buddy), well he threw another yelling tantrum & ran up our stairs swearing like a trooper and slammed my door on his way out. What a peachl! The next morning our ONE piece of carpet showed up & so did Tony again. He told me not to worry, & promised me that he would do an excellent job… and THAT IT WAS!! If it wasn't for Tony standing up for us, who knows how this would have all turned out. I can’t tell you where to buy carpet, but I can tell you where I wouldn’t after this experience, clearly not Livingstons. They say that out of every bad situation comes some good, and the good thing that we have taken out of this horrible experience, is that we’ve found an “excellent” carpet installer, He is honest, has integrity, and does impeckable work!! His company is called "PRO FLOORING", and his phone # is 416-949-6116 I hope this information is helpful.
Thanks,
Margaret
