After the original central vacuum motor burned out, we bought a new one from Cardy. Very reasonably priced, they didn't try to push us into an upsell at all. Very frank in dealing with you on your terms. When the carpet beater died, they offered a good opinion on what we should do. Told us that the newer ones don't last as long, but that the older one would cost more to repair and left the decision with us, again, rather than trying to force us into one decision or another