Mermaid Pools And Hot Tubs

We had a great experience with Mermaid pools when they installed a new custom in-ground pool for us this fall. We found the staff friendly, the sales team very helpful, and the installers were professional and made every effort to install a fabulous pool. We had a few delays mostly due to weather conditions and a mistake with the liner but overall we were very satisfied with the project, workmanship and advice we were given. I would definitely recommend Mermaid pools for any pool project.

We are very happy with our hot tub purchase from Mermaid. Phil Morneault was helpful with helping us select the right tub and made sure everything ran smoothly for us afterwards. I would highly recommend Mermaid and for sure will be sending them to Phil .

We purchased a hot tub from Mermaid and dealing with Phil Morneault has been great. He's very knowledgeable and was able to explain pros and cons of each type of tub. He was very patient with us, answered all our questions and helped up pick the right hot tub for us. He also referred us to someone to get a cement pad poured get our tub installed. Everyone we have dealt with were very professional.

We are very pleased to have Roxanne Pilon’s for the first purchase of our 18’ above ground pool at the Mermaid pool. We got a very good service and advise from her. What we find great from her is that she does not use pressure to make us buying the products. She takes her time explaining everything not worrying about customer waiting to be served by her. She is very professional and very knowledgeable of her products. She also helps her in choosing the pool colour and fabric design.
Good job Roxanne….Thank you so much for your great professionalism, help and Chapeau for your French.

Shirley Bijou & Roger Dorion

Top notch service with all bases covered. Our process has only begun with our project and we will make an updated review once completed in the spring, but so far the staff and designer have been nothing but white glove service.

Only thing I would say that could be improved is lateral sales of landscaping services to complete the full package of a purchasers requirements, but that is getting nit picky!

Bullfrog Hot Tub purchase ... Rob and Phil were great. Very knowledgeable and worked with me on the price. A pleasure to deal with. Looking forward to great family time. Cheers! Mike.

I recently purchased a new hot tub from Mermaid. I received excellent service from the sales team and the hot tub was delivered in a timely fashion as advertised. In particular, Phil M. was exemplary: he helped us select the best hot tub to meet our needs, was fair in negotiating, and was always available to answer my phone calls and e-mails during the entire process. I had to find my own electrician to get a good price on the hook up. Also, it took a few days longer than expected to arrange our show of operations for the tub but the Mermaid technician did agree to work on a holiday which helped. The technician then installed our cover lifter exactly as we wanted and answered our questions very well during his visit.

EXCELLENT SERVICE!
We are first time pool owners living in Cantley, Quebec. We had concerns contemplating pool ownership due to our inexperience and our location which is quite rocky. Well, the Mermaid crew in Ottawa pulled it off without a hitch and made the whole experience enjoyable.

We had an outstanding and exceptional experience working with Mario and his team; Nick, Zain and Joey. They were very professional in their business dealings with us, very courteous, and very hard workers. They kept the site clean every day and answered all our questions during the pool construction. Our site was challenging as it’s located on a hill with space constraints and many rocks to deal with. Some rocks were as large as a Smart car. When we bumped into an issue, Mario was able to find timely solutions! It was impressive how he worked that backhoe! We also want to extend special thanks to Dominique as well for all her help responding to questions back in the office!

We would refer Mermaid to anyone interested in getting an in-ground pool installed. It was a joy to work with them all.

We look forward to many years of enjoyable summers in our new pool.

Guys – Many thanks for making this a very enjoyable experience!

Just wanted to write a quick thank you message to Roxanne!! I had the pleasure of dealing with her when purchasing my pool. Roxanne's knowledgeable & professional service made my purchase a pleasant experience. Thank you for your helpful service. 

To be honest, my sales experience was way less than remarkable to say the least, but 3 people made up for that .....SANDY in the warehouse, thank God for her! She went above and beyond to ensure my hot tub was delivered on time, as a deck project around it was on hold and my sales associate dropped the ball, was rude and basically left me on my own to deal with it. Mermaid, SANDY turned it all around and you need to keep her!

JEANETTE at the Ogilvie Road location, thank you also for your assistance with the chemicals and your patience with my lack of knowledge in this area!

PHIL GREGORY, another great asset. Knowledgeable, patient and very pleasant with the cover arm install and tub demo.

Overall, a very happy customer ....loving the hot tub!