Bison Plumbing & Heating Ltd

We received insufficient information prior to a plumbing job by Bison Plumbing. They fixed a break in our water line at the entry point into our house. They did NOT tell us prior to the job that:
1.) There was an alternative, replacement option that would replace the lead water line coming into our house. (Later, they do not do that kind of work, so they shouldn't have had to told us of the alternative option that could have been done by other companies)
2.) This fix would significantly decrease our water pressure in our house. (For example, we can no run the water in our shower if any other water fixture is running in the house because the pressure isn't strong enough)
3.) This was a temporary fix. (The technician told us this after the job was completed)

After talking with this company about our concerns, they have refused to take responsibility for any of the above.

Bison came in last spring to replace our OLD boiler with a new hi-efficiency boiler. Great guys, very professional and worked out all issues that came up. Had to live a couple days without heat but since it was in the spring, it wasn't a big deal.

My furnace recently broke and I needed a repair right away as it was January and extremely cold. I had heard good things about Bison so they were who I called. I was very happy with their service, and the amount of time it took them to do the job. I wasn't as happy with how fast they were able to come to my home, but in their defence they were having an extremely busy week. Overall I'm very satisfied.

Destroyed my washroom during their careless repair work

They then subcontracted out the repair work to a tiling company

Would not give me a final repair bill for their work.

At the end, they grossly overcharged me for the plumbing and tiling work which was needed to cover their original mistake

When I questioned their billing practice,s the was manager threatening and abusive.

Company should never be hired for a job under any circumstances.