Park's Furniture

I purchased 15k plus of furniture and appliances from Park's in June 2015. My washing machine was making some noise and I called Frigidaire for warranty repair to find out my appliances were manufactured in 2009 and out of warranty. I purchased a washer, dryer, stove and dishwasher. When I purchased these items I was told they were Brand New last years models that they were no longer carrying. I was sold the items for what they said was COST less 15%. I was NEVER told they were that old and out of warranty ! When I contacted Park's I was advised they would not do anything about it. They told me I got a deal on the appliances... After much research I learnt that what COST was at there time of purchase I could have purchased a BRaND NEW current model for... WHO would ever have purchased these appliances knowing the facts.. NO ONE! The owner Patrick Gabriel never bother to call me only corresponding by email. I was reasonable and asked them to offer me a refund in a store credit for what would have been an acceptable sale price for these units or pick them up and refund my money. They had a service man call me to arrange repair of the washer which I refused because I did not want a 6 year old washer with no warranty. Please see screenshots of the Owners responses to my emails... "This is my final decision",

Found the staff helpful and the pricing was incredible. Delivered right on time and they even put together my bedroom set. I was very satisfied with the selection. Would recommend this store for its pricing.

Awful experience, sale lady Donna is very unhelpful! Gave us nothing but a run around! Can't speak with management myself which is complete nonsense! Wish I did business else where! I will never recommend any of my friends or family members here!!!

The worst customer service ever!! Our furniture sat in their warehouse for over a week and no one called to tell us (after it arrived over a month after it should have), had to wait over a week for delivery after everything was paid off. Will never shop here again and will be telling all my family and friends the same thing. The cheaper prices are not worth the hassle and stress that comes from shopping here.

When I purchased a bed in the beginning of September, I was told the ETA would be September 23rd. I did ask my sales rep LORA if it's ok when they deliver the bed if they can assemble it. She said it was ok since I don't live far away anyways. I've had this offer by other furniture places too by the way so I knew that if they said no I could have gone else where and they still would have been nice to do so. Here it is November 3rd still no bed. I kept calling asking what was going on with my bed, I was told it should be there soon. However this time when I called on the 2nd of November again I called to inquire. I was told I have a delivery date of November 13th. NO ONE called me to inform me. So of course I got upset, what if I was not home and missed the delivery. Just common sense to call and inform the customer. But instead LORA decides to call me and leaves me a very rude and inconsiderate voicemail with an annoyed tone. Telling me that " I Have to take the date otherwise the men can not assemble the bed for me." IT WOULD HAVE BEEN NICE TO KNOW LORA. So I decided to go back yesterday on the 3rd of November and get my money back. I will not have someone who is unappreciative to collect commission from me. I would rather give it to someone to can appreciate the fact that the reason they have a job is because of people like us, called CUSTOMERS! That was my first and LAST EXPERIENCE EVER AT PARKS FURNITURE!! Thank you LORA

Continuation of my last post. They only deliver on Fridays and Saturdays and were booked for the next two weeks. So now my 4-6 week couch turned into an 8 week couch. No apologies were made for not notifying me. I will never shop here again. Their customer serve is disgusting.

Love my new bedroom set, price was great and the sales lady was very helpful. I would recommend this to all my friends. I became a member so friends and family will get the big discounts I did.

Amazing prices !! Good experience ..... Would recommend it to friends and family. Going back for a great deal on a bedroom set and mattress. Found the staff friendly and knowledgeable.

We had Christine sales associate she was a huge help, we ordered Ashley coffee tables. Cheaper her than the Ashley home store by $400.00 product was ready in less than 3 weeks. Versus 5 weeks. We picked up and are very pleased with our purchase. We will certainly shop here again.