Park's Furniture

We got a beautiful high-quality custom couch at Park's furniture. The brand was Deco-rest. We got to pick the material, and it came with 4 custom throw cushions. Retail price $1156, we got it at the 40% membership price, so paid $694 +tax and delivery. I picked the rating of 6 stars because ultimately the customer services at Parks can be improved. Because of the range of reviews for this place, I was careful to ask questions about all aspects of the purchase, delivery, return policy, etc. They were constantly defensive and dismissive. Several different sales associates I talked to all had the same kind of response, and one claimed that all furniture places have these problems and I could choose to buy my furniture elsewhere if I had a problem. The point is, instead of trying to improve themselves or try to address my concerns, they brushed it off as a "deal with it or leave" scenario. It's too bad, because if they would improve their customer service, I would have no problem giving this place 9 or 10 stars for selection, quality and price. In the end, the delivery of the couch went smoothly. Reading the other reviews, we were prepared to wait the 2 months for delivery (it did take that long, which is understandable for a custom couch). The delivery people were excellent and very professional, asking where the couch would go, being careful in moving it into the house, and giving me the time to inspect it before they left. Delivery to Brantford cost $75. Christine is the only sales associate at Parks that I will compliment. She was helpful and patient in helping us select our furniture. After that, we dealt only with the others who answered the phone, and they were not very good at that. If you are willing to be patient with low standard customer service, then Park's does have good furniture selection at discounted prices. ALSO be aware that if you are not a member, the 40% discount only applies on purchases beyond $1200. Up to the $1200 threshold, the discount is only 20%.