Customer service is very bad.Do not buy membership.It take too many trips to the store for your friends or family to use it.They change their policy when they feel it works for them.Very rude and threatened to cancel my membership without refunding my money and keep my friends $300 deposit if I don't come back to the store for a 2nd time, to do the exact same thing I did 2 days before.They tell you one thing and do another.I have recommended 3 families to buy from Parks, and they did, but now I will NEVER again recommend them to anyone.Its too bad, I'm in the process of finishing my basement and soon I have to furnish it.I really did like the service from Ashley's furniture in Stoney Creek. I guess that's the place for me to shop.