- Approximate cost of services:
- $315.00
- Company Response
We would like to respond in a professional manner to this review however the number of half-truths and outright lies makes it almost impossible to do so. Our Red Seal Gasfitter did his job properly and in fact, consulted with another gasfitter as to what he could do for the customer to ensure the safe operation of her 32-year-old furnace. He had all of his tools as he always does, customer was confused that it was not a duct cleaning truck, which he indicated might help clean out her burners better but would not change the fact that she needs a new furnace. Our serviceman did not create any new problems that needed to be fixed. There were never any additional appointments set up for this customer as our software program indicates the date and time each time any customer file is opened. During her conversation with our manager, she managed to slander both the company and the employee so many times that it became literally impossible to reason with her. This is a non-compliant as there is nothing to rectify. The customer is not always right, in this case, she was totally out of bounds with both her demands, irrational anger, and shameful slander of our employees. We wish her well with her next service provider and stand behind our employee and our recommendation that she replace her furnace.