Spring Home Heating & Cooling Systems Inc

Heating & Air Conditioning
Markham ON L3R 1G6
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Marcel from North York
Marcel from North York
10 reviews Toronto, ON
10/10

Furnace tuneup

Booked a furnace up and AC tune-up with Spring Home. I initially had some concerns with the service. I was contacted subsequently by Spring Home and they offered to redo the appointment and address my concerns.
I like the fact that they follow up and really try hard to address any concerns that you might have.

Approximate cost of services:
$190.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Marcel,
Thank you very much for taking the time to bring this to our attention and providing us with your feedback. Customer feedback is very important to us all at Spring Home Heating & Cooling as we take pride in offering great services. As soon as‎ we saw your concerns, we immediately did an internal investigation and had a meeting with the service coordinator and all the service technicians. I had called you and left a message as I would like to get in touch with you to address your concerns . Kindly contact me at your convenience to discuss this further.
Georeg Li
Installation & Service Manager
905.479.3369
george@springhome.ca

Previous versions of this review:

Marcel from North York
Marcel from North York
10 reviews Toronto, ON
6/10

Furnace tuneup

Booked a furnace up and AC tune-up with Spring Home. The technician came in the timeslot but spoke poor English and I couldn't get much of a sense about what he was doing and the results of the diagnosis. He spent a fair bit of time talking on the phone and in the van and in the end just gave me an "everything ok" assessment.

He reset the programming on my thermostat and I only realized during the night when the house started to get really cold.

Approximate cost of services:
$190.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?