Pregnant, heat wave and broken AC.
Our A/C unit had been struggling to keep up and then gave up the ghost. I looked on Homestars and found Spring Home had a good rating and lots of reviews so gave them a call. They sent someone out the same day.
Josh got the old unit working again but it sounded ill and gave up again before he'd even finished packing up so he changed the work order from a repair to a diagnostic and said home office would call to arrange for further repairs. The fan motor had gone, is what I believe he said. He turned the old unit completely off for our safety, which I appreciated.
Tuesday they came to fix it and found there were more parts that needed work. At this point, it was going to cost in the 2k range just to repair the unit (which is infuriating because it was only 5 years old) and the warranties were all expired anyway.
So we ended up going with a whole new unit. Originally we were going to have to wait a week but they put us on a wait list in case of cancellations. They called the next day to say they'd had a cancellation and would we be home that day? It was 30 degrees IN THE HOUSE and we'd been camping in the basement for days - we said for them, we'd BE home.
They came in the afternoon and despite some rainshowers, got everything hooked up and running. Within a few hours the temperature and humidity in the house and dropped to bearable levels. By morning it was perfect! Thanks to Josh, Bijan and the team!
- Approximate cost of services:
- $3,700.00
- Company Response
Thank you for taking the time to share your experience with other home owners. We also want to thank you for trusting in us to install your A/C, we are glad it was a success. Please don't hesitate to call us if ever you need anything. We hope to have the pleasure of doing business with you for many years to come.