Had a running toilet. I am definitely not a handy person when it comes to toilets, but it turns out it was just a tangled chain. Of course, even an amateur could have spotted this, but I did not have anyone I could call that could help right away. The service person was right on time (5 minutes early in fact), very pleasant, had a fantastic work ethic and spotted the problem right away. He never once tried to over sell anything. AND... even brought treats for my dogs who were also thrilled with his service and friendliness. He felt bad for even having to charge me, but I don't mind paying for the peace of mind in knowing it was a simple fix. He checked over the toilet just to make sure everything else was in order and answered a few other questions of mine. I will definitely use Pete The Plumber again. They really do want to help and their prices are very competitive. And Bonus if you get a dog friendly service person!